Now Optics · 1 day ago
Clinical Business Partner
Haltom City, TX
Full-time
Onsite
Mid Level
3+ years expNow Optics is a company focused on health and wellness, and they are seeking a Clinical Business Partner to enhance clinical execution and patient experience. The role involves developing and supporting clinical teams, ensuring compliance with operational standards, and providing hands-on training and coaching in designated markets.
EyewearHealth CareRetail
Responsibilities
Ensure Now Optics field teams consistently deliver clinical experience that supports PEG’s ability to provide high-quality care
Reinforce the behaviors and technical competencies that contribute to a smooth, trusted, and patient-focused clinical journey
Identify skill, workflow, or SOP opportunities that can further elevate patient experience and clinical readiness
Collaborate with RVPs, Regional Managers to prioritize markets where enhancement of clinical execution will have meaningful impact
Travel into designated markets to provide hands-on training, coaching, and operational support for CSMs, DTs, and store teams
Create and administer consistent, sustainable processes that support and uphold PEG clinical standards
Deliver Targeted Training In Stores On Pretest execution and accuracy
Clinical workflow efficiency
Patient communication and education
Documentation and chart readiness
Cleanliness, safety, and HIPAA compliance
Conduct clinical audits to assess compliance with SOPs, PEG expectations, and regulatory requirements
Monitor clinical metrics, but not limited to, including Pretest Time, Wait Time, NPS, and Recheck Rate to identify opportunities for enhancement
Partner with Operations and Training to improve workflow, equipment readiness, and store-level execution
Support corrective actions and continuous improvements that elevate the overall clinical experience
Provide clear and actionable feedback to store and regional leadership
Share insights to help improve SOPs, tools, training materials, and corporate support resources
Communicate best practices and field learnings across both divisions
Ensure strong alignment between Now Optics operations and PEG’s clinical quality standards
Qualification
Required
Bachelor's degree in healthcare administration, Business Management, or related field or equivalent experience
3+ years of experience in clinical operations, healthcare, or multi-unit retail leadership
Excellent communication, presentation, and interpersonal skills
Strong understanding of diagnostic workflows and patient experience fundamentals
Proven ability to coach, train, and develop field teams
Proficient in analyzing data to drive action and improvement
Ability to travel up to 75%
Preferred
Experience in optometry, ophthalmology, or healthcare retail. Licensed Optician a plus!
Familiarity with telehealth systems such as OCT, topographers, retinal cameras, and EHR systems
Bilingual preferred (English & Spanish)
Company
Now Optics
Now Optics is a eye healthcare company.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Daniel Stanton
Founder & Chief Executive Officer (CEO) | Executive Leadership | Strategic Planning & Growth
Recent News
2025-10-25
EIN Presswire
2025-09-25
Company data provided by crunchbase