ibex · 4 hours ago
Bilingual Customer Service Representative - $18/Hour - Work at Home
United States
Full-time
Remote
New Grad, Entry Level
$18/hr - $18/hrIbex is a company that fosters career growth and teamwork, and they are seeking a Bilingual Customer Service Agent to assist members with health insurance inquiries. The role involves providing support via phone, email, and chat while ensuring compliance with HIPAA regulations and maintaining accurate records of customer interactions.
Outsourcing
Responsibilities
Provide guidance on provider networks, referrals and pre-authorizations
Troubleshoot and resolve issues related to billing, payments and coverage
Ensure compliance with HIPAA regulations when handling sensitive member information
Collaborate with internal departments to resolve complex member concerns
Maintain accurate records of customer interactions and resolutions in CRM systems
Meet performance metrics such as response time, resolution rate and customer satisfaction scores
Stay updated on policies, state regulations and healthcare industry changes
Qualification
Required
Must be 18 years or older
High school diploma or equivalent
Must be fluent in English
Must be fluent in Spanish
Previous customer service experience, preferably in healthcare or insurance
Strong verbal and written communication skills in both English & Spanish
Independent decision-making and problem-solving skills with the ability to remain calm under pressure
Ability to handle high call/chat/email volumes effectively
Proficiency in computer applications, including CRM and customer support platforms
Ability to work flexible shifts, including weekends and holidays
Preferred
Spanish
Benefits
401(k)
Dental insurance
Health insurance
On-the-job training
Paid time off
Referral program
Vision insurance
Company
ibex
Ibex is an evolution that streamlines customer engagement, acquisition, experience and growth through its CLX platform.
Founded in 2002
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2020-08-07IPO
Leadership Team
Robert Dechant
Chief Executive Officer
Andreas Wilkens
Chief Technology Officer
Recent News
2025-11-07
Company data provided by crunchbase