Salesforce · 2 days ago
Marketplace Operations Strategist
United States
Full-time
Remote
Entry, Mid Level
$81K/yr - $111K/yrSalesforce is the #1 AI CRM, where humans with agents drive customer success together. The Marketplace Operations Strategist will manage the lifecycle of apps in the Slack Marketplace, conduct reviews, provide feedback, and work cross-functionally to enhance customer experiences.
Agentic AIArtificial Intelligence (AI)Cloud ComputingCRMSaaSSales EnablementSoftware
Responsibilities
Conduct thoughtful, comprehensive technical and user experience reviews of apps submitted for inclusion in the Slack Slack Marketplace
Help craft the strategy for the team’s processes, goals, and roadmap for the Slack Marketplace itself
Provide regular and incisive feedback to our product teams about existing and upcoming Slack features
Work with developers and partners to improve the quality and performance of their Slack apps during and after the review process
Build a deep knowledge of the apps in the Slack Marketplace and recognize which apps perform well and why
Write documentation to help developers better understand the Slack Marketplace and review process
Work cross-functionally to support the Platform, Customer Experience teams and our external partners
Perform regular audits of the Slack Marketplace
Qualification
Required
You are passionate about great customer experiences
You enjoy diving into a new app or service to thoroughly test it out
You have experience working in customer or developer support, or a similar role
You are a strong and confident writer
You know when something is over your head and are not afraid to ask for help
You are curious, proactive and speak up when something can be improved, suggesting possible alternatives
You can manage your time very well and can balance a regular flow of reviews with project work
You share your own knowledge and skills with others, documenting and sharing new findings as well as existing processes
You are comfortable working as part of a team as well as independently
You understand web services and standard API patterns
Benefits
Time off programs
Medical
Dental
Vision
Mental health support
Paid parental leave
Life and disability insurance
401(k)
Employee stock purchasing program
Company
Salesforce
Salesforce is a cloud-based software company that provides customer relationship management software and applications.
Founded in 1999
10001+ employees
H1B Sponsorship
Salesforce has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1883)
2024 (2296)
2023 (1850)
2022 (2849)
2021 (2124)
2020 (1960)
Funding
Current Stage
Public CompanyTotal Funding
$65.38MKey Investors
Starboard ValueEmergence CapitalHalsey Minor
2022-10-18Post Ipo Equity
2004-06-23IPO
2003-01-01Series Unknown· $1M
Leadership Team
Arundhati Bhattacharya
Chairman & Ceo Salesforce India
Kendall Collins
CEO, GovCloud - Salesforce
Recent News
2026-01-25
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