Monterey Plaza Hotel & Spa · 18 hours ago
Assistant Front Office Manager
Monterey County, CA
Full-time
Onsite
Mid, Senior Level
$70K/yr - $85K/yr
2+ years expMonterey Plaza Hotel & Spa is a luxury property within the Woodside Hotel Group collection, seeking an Assistant Front Office Manager to join their award-winning team. The role involves supervising the Front Office function, ensuring high standards of guest service, and managing departmental operations to meet business objectives.
Leisure
Hiring Manager
Olga Ramirez
Responsibilities
Hire, train, develop, schedule, and manage Front Office staff; provide ongoing feedback and conduct performance evaluations
Ensure exceptional 4-Star guest service standards are met or exceeded; resolve guest and employee concerns promptly and professionally
Manage labor, payroll, and departmental expenses to align with budget and revenue forecasts
Oversee daily Front Office operations, including staffing levels, schedules, cleanliness, safety, and facility readiness
Maintain compliance with hotel policies, SOPs, accounting, payroll, safety, and labor regulations
Monitor service quality, guest feedback, and operational reports; take corrective action as needed
Collaborate with Rooms, Revenue Management, Reservations, and other departments to maximize revenue and operational efficiency
Ensure accurate guest profiles, loyalty follow-up, Kindness Alerts, VIP communication, and daily reporting
Lead daily lineups, participate in MOD program, attend required meetings, and communicate departmental priorities
Maintain Front Office systems, equipment, and software (Key Operator for Opera PMS)
Operate within budgeted expense guidelines and complete additional duties or special projects as assigned
Qualification
Required
Ability to drive a standard and automatic cars, both domestic and foreign made
Ability to use a moderately complex computer system
Ability to provide accurate information and respond to questions from managers, clients, customers, and the general public
The ability to effectively deal with employees and customers some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts
Able to create reports, business correspondences, emails and memos
Basic math skills
Excellent organizational skills
Ability to read, listen and communicate effectively in English
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Meets legal age requirements for the position
Excellent time management skills
Working knowledge of MS Office programs, such as Excel, Word, and Outlook is also necessary
Two to five years or more experience is necessary
Previous experience with a property management system, such as Opera is required
Excellent communication, effective conflict management, and relationship acumen with internal and external clients are crucial for this role
Working knowledge of OPERA (PMS) program and a complete understanding of the service standards needed for a Forbes 4 or 5 star rated property is also preferred
Valid California Driver's License
Preferred
Working knowledge of OPERA (PMS) program and a complete understanding of the service standards needed for a Forbes 4 or 5 star rated property is also preferred
Company
Monterey Plaza Hotel & Spa
Monterey Plaza Hotel & Spa is a hospitality company offering hotel and spa services.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase