Heartland Human Care Services · 1 day ago
Program Supervisor
Chicago, IL
Full-time
Hybrid
Mid, Senior Level
2+ years expHeartland Human Care Services is seeking a Program Supervisor to lead and support case managers and interns within their Independent Supporting Housing team. In this role, you’ll provide direction, mentorship, and oversight to ensure services are delivered with excellence and impact, ultimately empowering families and improving housing stability.
Non-profit Organization Management
Responsibilities
Provides guidance and supervision for some aspects of the program. Assists with monitoring staff attainment of project goals and prepares internal and external progress reports, accurately and on time
Assists with submitting accurate, timely reports, projects, schedules and other relevant work products, working with the Program Manager
Assists Program Manager or Director in interviewing, hiring, discipline, termination and other relevant employment transactions, with guidance from higher level Manager(s)
Provides regular supervision of any assigned staff, regular communication, professional development and guidance
Works in accordance with the Collective Bargaining Agreement and established Policies and Procedures
Prepares performance evaluations for any assigned staff, with guidance from higher level Manager(s), as needed
Ensures the implementation of organization and program/department policies and procedures. (e.g. personnel, financial, participant eligibility, Standards of Professional Conduct, Ethics, HIPAA etc.)
Ensures program is operating at full capacity, tracks intakes and exits
Maintains monthly rent roll accurately, collects and tracks participant rents received, and discusses any discrepancies with Program Manager
Remains current in tenant rights and responsibilities, landlord/tenant laws including Chicago’s Residential Landlord and Tenant Ordinance and troubleshoots landlord/tenant issues or concerns with staff and/or landlords
Remains current in the field of service provided by the program through self-initiated avenues, as approved by higher level Management
Provides training and guidance to assigned staff and ensures documentation is completed in a thorough, accurate and timely fashion
Initiates requests for regular supervision and interim evaluation/goal setting
Approves non-personnel financial transactions within established parameters
Maintains an appropriate professional demeanor toward co-workers, visitors, participants, supervisors and all others
Assumes an appropriate role in other program or Division tasks or projects, as assigned
Adheres to professional standards as outlined by governmental bodies, NASW (and/or other appropriate professional associations), and private funding sources
Assists in the development of organizational plans/policies related to professional standards
Provides periodic evaluative reviews and/or in-house and external staff training to ensure that staff understand and continue to adhere to such standards
Initiates requests for assistance or guidance from Supervisor to address new issues or complex concepts affecting adherence to professional standards
Assist Program Manager with addressing issues of quality improvement and model development aspects of the program
Understands contract compliance and adherence to program policy and assist Program Manager or Director with implementation
Other duties may be assigned
Qualification
Required
Bachelor's degree in a Human Services related field and two years of relevant experience is required
Excellent oral and written communication skills
Demonstrated competency in public speaking and strong interpersonal skills required
Excellent organizational skills are required, including tracking many different pieces of information accurately
Proficiency in Microsoft Office, including Excel; Internet Explorer; Outlook/Exchange; Windows operating systems; and other software routinely used by Heartland Human Care Services
Proficiency in online databases including HMIS
Preferred
One year of management, supervisory, or demonstrated progressive leadership experience is preferred
Additional experience in community-based work with one or more of the following: criminal justice involved populations, substance users, people with HIV/AIDS, mental illness, homelessness history, and/or related populations is preferred
A valid Illinois driver's license is preferred
Benefits
Medical insurance. BCBS PPO, HMO, and HDHP with HSA Plan
Dental insurance.
Vision insurance.
401(k) 3% Employer Contribution.
Commuter benefits.
ProfessionalDevelopment Assistance.
Disability insurance.
Voluntary Benefits.
FlexibleSpending Account.
Life/AD&DInsurance.
Employee Assistance Program.
Special Vendor Discounted Offerings on Travel, Amusement Parks,etc.
Company
Heartland Human Care Services
At Heartland Human Care Services, we are courageous champions of human rights. We believe society is better for everyone when we can all participate.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase