Related Management Company · 16 hours ago
Concierge (New Development Local 32BJ)
New York, NY
Full-time
Onsite
Entry Level
$22.33/hr - $22.33/hr
1+ years expRelated Management Company is a leading innovator in managing real estate, operating hundreds of properties across the United States. They are seeking a Concierge who will be the first impression for residents and guests, providing polished and reliable service while managing various responsibilities related to guest services, security, and community engagement.
Real Estate
Responsibilities
Greet residents and guests with professionalism and warmth
Announce visitors and manage deliveries with care
Keep the lobby calm, clean, and inviting
Support leasing tours and resident events with a polished front desk presence
Conduct lobby checks for lighting, music, scent, and overall atmosphere
Monitor building camera systems and logs
Track vendor and contractor activity and follow access procedures
Respond to safety or privacy concerns calmly and appropriately
Log and organize packages and deliveries using digital tools
Track service requests and amenity bookings
Support the package room and inventory systems
Manage visitor logs and help maintain accurate resident preferences
Prepare elevators and common areas for scheduled moves
Notify the Resident Manager of unscheduled move-ins/outs
Ensure smooth transitions with clear communication
Welcome prospective residents and alert the leasing team
Share branded materials and collect contact information
Maintain a composed and helpful presence
Offer local tips, help with events, and maintain bulletin boards
Remember and act on resident preferences to personalize service
Be a trusted connector in the community
Follow all emergency procedures and stay calm under pressure
Step in to solve service issues when possible, and escalate as needed
Follow up with residents to ensure satisfaction
Keep the front desk clean and organized
Join daily huddles and team updates
Model professionalism and emotional intelligence
Take on special assignments when asked
Qualification
Required
A passion for excellent service and a composed, professional attitude
Experience 1-3 years in hospitality, customer service, or luxury properties is a plus
Comfort using basic digital tools (logging systems, CRM platforms, Emails, MS Office tools etc.)
Ability to lift to 50 lbs and stand for long periods
High school diploma or equivalent
Benefits
Local 32 BJ Benefits
Company
Related Management Company
Related Management Company (RMC) is A subsidiary of Related Companies, a leading owner and operator of real estate, managing a $60+ billion portfolio of premier residential and commercial properties across the U.S.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase