Cube Hub Inc. · 1 day ago
IT Deskside Support/IT Systems Analyst
Mishawaka, IN
Contract
Onsite
Mid Level
3+ years expCube Hub Inc. is seeking an IT Deskside Support/IT Systems Analyst to provide daily onsite IT support at their Mishawaka Indiana site. The role involves troubleshooting IT issues, supporting PCs and networking, and ensuring excellent customer service to users with varying IT skill levels.
Human ResourcesRecruitingService Industry
Hiring Manager
Reena Miller
Responsibilities
Provide daily onsite IT support at the Mishawaka Indiana site
Qualified candidate will be responsible for daily IT support of PCs (Laptop and Desktop), Networking & Servers – physical topology, cabling, and troubleshooting, and specific manufacturing facility IT device support such printers, and handheld scanners, etc
Candidate will need to be physically able to walk around the large facility on a daily basis for spot checks/rounds and device troubleshooting and also be able to lift 50lbs with respective to Datacenter servers and switch infrastructure installation and decommission
Intake and resolution of Level 1/2 IT issues through a shared and remote support follow the sun model
Complex IT problem solving and investigation of recurring IT issues
Resolving on premise IT issues that may arise or be dispatched to your local location
Staying up to date on the latest IT service offerings, ITSM portals, active migration projects, and technical resolutions affecting our user base
Escalating any unresolved issues and/or Major Incidents to the Site Management Infrastructure (SMI) team
You have excellent communication skills (written, verbal) focused on translation of IT technical resolutions to end user business language
L1/L2 deep technical problem-solving capability in many facets of Information Technology
Mid-Level Experience with End User Computing, Datacenter Technologies, and Networking
You work effectively in global, multi-cultural teams
Solid professional judgment and ability to escalate unresolved issues to appropriate management in a timely fashion
Qualification
Required
Provide daily onsite IT support at the Mishawaka Indiana site. (5 days a week onsite, 8 hours per day M-F)
Responsible for daily IT support of PCs (Laptop and Desktop), Networking & Servers – physical topology, cabling, and troubleshooting, and specific manufacturing facility IT device support such printers, and handheld scanners, etc
Physically able to walk around the large facility on a daily basis for spot checks/rounds and device troubleshooting and also be able to lift 50lbs with respect to Datacenter servers and switch infrastructure installation and decommission
Superior customer service skills and able to interact with a wide range of users with varying IT skill levels
Intake and resolution of Level 1/2 IT issues through a shared and remote support follow the sun model
Complex IT problem solving and investigation of recurring IT issues
Resolving on premise IT issues that may arise or be dispatched to your local location
Staying up to date on the latest IT service offerings, ITSM portals, active migration projects, and technical resolutions affecting our user base
Escalating any unresolved issues and/or Major Incidents to the Site Management Infrastructure (SMI) team
Excellent communication skills (written, verbal) focused on translation of IT technical resolutions to end user business language
L1/L2 deep technical problem-solving capability in many facets of Information Technology
Mid-Level Experience with End User Computing, Datacenter Technologies, and Networking
Work effectively in global, multi-cultural teams
Solid professional judgment and ability to escalate unresolved issues to appropriate management in a timely fashion
Bachelor's degree or equivalent experience required
Minimum of 3-5 years of experience with IT Deskside Support and/or IT Systems Analyst role(s)
Win10 / Win11 Client expertise with Office 365 in an Enterprise environment
Network diagnostics, TCP/IP, DHCP reservations, console access, and troubleshooting capability including VLAN knowledge
Server configuration, iLO setup, vulnerability remediation
Mobile Device troubleshooting and configuration (Android and IOS)
Manufacturing facility devices (label printer, handheld WIFI devices, and instruments)
Intune/Azure AD experience
Identity management including multifactor authentication setup
PC migration, application installation, and data copy
Service NOW incident and request management
Company
Cube Hub Inc.
We are a women-owned minority business enterprise at the forefront of talent management solutions.
201-500 employees
H1B Sponsorship
Cube Hub Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2021 (1)
Funding
Current Stage
Growth StageCompany data provided by crunchbase