Swoon · 16 hours ago
Member Service Representative
Fort Worth, TX
Full-time
Onsite
New Grad, Entry Level
$20/hr - $20/hrSwoon is a company that focuses on providing exceptional service in the financial sector, and they are seeking a Member Service Representative for AACU Mortgage Processing. The role involves creating new mortgage loans and processing applications for real estate purchases or refinancing, while ensuring compliance with applicable laws and regulations.
ConsultingHuman ResourcesInformation TechnologyLegalStaffing Agency
Responsibilities
Prepare pre-closing Loan Quality Initiative requirements, credit analysis, and quality control of the loan information
Provide accurate closing and funding of our mortgage loans in all 50 states plus the Virgin Islands, using the
Serve in a backup role for initial member contact via incoming phone calls and for taking applications through our
Represent the Mortgage Department in various Credit Union days, seminars, and other special projects as directed by the management staff of the Mortgage Department
Meet deadlines and assist with production goals
Perform other duties as assigned
The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information, which is part of their work, and for ensuring that his/her work is in compliance with all applicable laws and regulations, including, but not limited to, the Bank Secrecy Act
Qualification
Required
High school diploma or GED
Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
Ability to perform in a fast-paced environment, handle multiple tasks, and function as an integral part of a team
Skilled in above-average interpersonal and communication skills and professional telephone manners
Ability to effectively communicate with all levels, both verbally and in writing
Ability to speak, read, and write Spanish is a plus
Ability to work well under deadlines and high-volume pressure
Ability to work in a diverse work environment
Ability to quickly learn and adapt well to change
Ability to self-motivate with strong organization skills and capacity for attention to detail
Ability to maintain satisfactory performance and attendance
Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks
Preferred
Previous banking or Credit Union experience
Previous mortgage lending experience
Previous knowledge of FNMA, NCUA, and AAFCU Mortgage Lending Guidelines
Previous Residential Mortgage Closing and Funding experience
Previous working knowledge of PC Software, including Desktop Underwriting, Prime Alliance, and Episys
Company
Swoon
In 2010, Swoon launched an agile, client-focused team that is not only savvy in our core industries but elbow-deep, every day, getting to know the strongest talent in the technology and professional fields.
Founded in 2009
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Andy Baker
Co-Founder and Leadership Advisor
Alyssa Holtz
Client Partner
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