Customer Success Analyst jobs in United States
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GuardianVets · 8 hours ago

Customer Success Analyst

positionChicago, IL
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
date2+ years exp

GuardianVets supports veterinary practices with a human-led, AI-enabled front desk operating system, and they are seeking a Customer Success Analyst. In this role, you will be the frontline owner of practice support, troubleshooting issues, translating customer needs into software updates, and ensuring fast resolutions and measurable improvements.

B2BEnterpriseHealth CarePetVeterinary

Responsibilities

Respond to practice questions and issues across phone, email, and chat
Diagnose problems quickly and communicate clearly with customers
Escalate bugs and technical issues with strong documentation and reproducible steps
Own issues end to end, including follow up and confirmation of resolution
Configure and update practice workflows, greetings, call routing, and scheduling rules based on customer needs
Translate recurring customer feedback into clear product requirements and process improvements
Partner with product and engineering to test fixes and roll out updates safely
Handle customer onboarding
Conduct root cause analysis on recurring issues, errors, or performance dips
Identify patterns across practices and propose durable fixes, not short term workarounds
Create and maintain internal knowledge base articles and customer facing guidance
Build trusted relationships with practice managers and owners
Proactively flag opportunities to expand services, add locations, or activate new features
Support renewals by ensuring high satisfaction, fast response times, and clear value delivery

Qualification

Customer support experienceTroubleshooting skillsSaaS experienceCRM systems experienceCall center workflowsStructured thinkingCommercial awarenessClear communicationCustomer minded

Required

2 plus years in customer support, account support, or customer success, preferably in SaaS or operations
Strong troubleshooting skills and comfort working across technical and non technical teams
Clear written and verbal communication, calm under pressure
Ability to work in office full time

Preferred

Experience in veterinary medicine or supporting veterinary practices
Familiarity with call center workflows, scheduling, or practice management software
Experience with CRM systems (e.g. Hubspot)
Comfort with basic data and reporting, such as tracking tickets, trends, and KPIs

Benefits

High ownership role with direct impact on customer outcomes
Mission driven work in the veterinary industry
Competitive compensation and growth path

Company

GuardianVets

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After hours veterinary care for practices
dateFounded in 2017
location
Evanston, Illinois, USA
people-size11-50 employees
web-link
https://www.guardianvets.com/

Funding

Current Stage
Early Stage
Total Funding
$0.15M
Key Investors
Google for Startups Latino Founders Fund
2023-07-13Non Equity Assistance· $0.15M

Leadership Team

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John Dillon
Founder & CEO
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Recent News

PharmiWeb
Revolutionizing Animal Healthcare: Veterinary Telemedicine Market on a Robust Growth Trajectory
2025-04-10
GlobeNewswire News Room
Veterinary Telehealth Market Poised for Exceptional Growth, Projected to Reach USD 921.40 million by 2030 ~ 2025 Forecast Report
2025-01-15
GlobeNewswire News Room
GuardianVets Welcomes Lori Teller, DVM, as Chief Veterinary Officer
2024-12-17
Company data provided by crunchbase