Barrington Stage Company · 6 days ago
Box Office Manager
Pittsfield, MA
Part-time
Onsite
Mid Level
$20/hr - $23/hrBarrington Stage Company is an award-winning professional theatre company located in the heart of the Berkshires, seeking a Box Office Manager to join their Guest Services team in Pittsfield, MA. The role involves overseeing daily box office operations, providing high-quality customer service, and supporting sales goals to ensure an inclusive experience for all patrons.
Non ProfitRentalTheatreTicketing
Responsibilities
Manage daily box office operations, including opening/closing procedures, ticket sales, will-call, communications, and financial reconciliation
Provide high-quality customer service via phone, email, and in-person, assisting with ticket purchases, exchanges, and general inquiries
Support subscription and group sales, including outbound calls and follow-ups, to meet sales goals
Maintain accurate guest records in CRM systems (e.g., Spektrix) to ensure data integrity
Serve as the most knowledgeable point of contact for box office processes, assisting box office associates and volunteers once initial training is complete
Perform other duties as assigned to support smooth front-of-house operations and guest experience
Qualification
Required
Experience in a theatre or live-event environment; supervisory experience preferred
Proficiency with ticketing/CRM systems (e.g., Tessitura, Spektrix, AudienceView, PatronManager) and ability to train staff
Strong financial and organizational skills, including cash handling, reconciliation, reporting, and managing holds, discounts, and house seats
Excellent communication and interpersonal skills, with a commitment to equity, diversity, inclusion, and belonging
Ability to work independently and collaboratively, stay calm under pressure, problem-solve in real time, and maintain attention to detail in a fast-paced environment
Flexibility for varied work hours and physical tasks, including evenings, weekends, and occasionally lifting up to 25 lbs, while upholding equity, diversity, inclusion, and belonging practices
Benefits
Housing may be available for the right candidate
Company
Barrington Stage Company
Barrington Stage Company is a theatre company that offers new voices, educational programming, and community engagement.
Founded in 1995
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$0.12MKey Investors
Shubert FoundationBerkshire Bank Foundation
2024-07-07Grant· $0.12M
2023-07-26Grant
Recent News
2025-11-11
2025-04-09
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