Crisis24 · 14 hours ago
Product Manager
Annapolis, MD
Full-time
Onsite
Mid Level
3+ years expCrisis24 is a global provider of travel risk management and crisis-security consulting. The Product Manager will drive business value by managing a portfolio of product features, ensuring they meet customer needs and align with market demands while collaborating with various stakeholders.
Information TechnologyNetwork SecuritySecurityService Industry
No H1B
Responsibilities
Identifies and owns the customer needs and problems, both for existing customers and the larger prospective market
Understands the overall market and competitive dynamics for offerings within their portfolio (or the equivalent thereof)
Iteratively develops product and feature requirements and acceptance criteria – consulting with clients, sales, and other stakeholders internally and externally – including outlining the market/customer problems we are trying to solve and business goals we are trying to achieve
Supports go-to-market activities, including communicating internally, assisting Marketing with external communications, collateral and other product marketing elements, coordinating the set-up and execution of internal and customer-facing Beta programs, initiating updates to Sales and Contract Management tools, and ensuring support for Demos and Trials
Demonstrates the product capabilities to customers and internal stakeholders as necessary, for existing features and new releases, and documents feedback
Identifies and defines opportunities within their portfolio for increasing internal efficiencies to provide a better quality, reduced costs, and/or increased productivity
Prioritizes and specifically defines that which is most valuable to Crisis24 to be delivered next for the product, and is able to clearly articulate this value
Is the primary creator of the stories and scenarios that comprise the product requirements
Works with UX on design and refinement of the user interaction
Participates in meetings involving key members of market-facing and internal departments as well as peers, and presents updates on their product
Contributes to the creation and maintenance of personas relevant for their offerings
Drives creation and management of the subscription model, packaging and overall purchasing model for the go-to-market offerings within their portfolio
Monitors the usage, profitability and ROI for their product, as part of the product lifecycle management
Uses analytics to gauge user adoption, observe user behavior, and make data-driven priority decisions
Presents comprehensive requirements to engineering during (pre-)grooming, to achieve refinement of stories
Understands Agile/Scrum methodologies and supports iterative design and continuous improvement practices
Attends applicable scrum ceremonies, with guidance from the technical Delivery team
Answer questions from software engineers, clarifies requirements, and describes the priority for product development
Collaborates with Engineering leads on Buy/Build/Partner decisions pertaining to product development within their portfolio
Qualification
Required
Bachelor's degree in business, engineering, software, or another relevant field
3+ years of experience in product management, product ownership, or business analysis relating to software development
Demonstratable experience engaging with customers to understand their unmet needs and explain clearly which of their problems the product suite can solve and how
Collaborative individual with a pragmatic/flexible attitude who can effectively work across teams internally and also with customers
Ability to take ownership of tasks and make decisions
Attention to detail at all times
Ability to demonstrate compassion and actively listen to customer requirements
Position holder must have the right to work in the US without restrictions
Position holder would have to pass a pre-employment check
Preferred
It is desirable that the candidate be located near the Crisis24's regional office: United States: Annapolis, MD
Company
Crisis24
Crisis24 is an integrated security risk management company.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2024-07-17Acquired
Leadership Team
Thomas Lee
Chief Technology Officer
Mark Niblett
Senior Vice President - Global Operations & Chief Security Officer
Recent News
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