Circles North America · 22 hours ago
Workplace Concierge
Novi, MI
Full-time
Onsite
Mid Level
$27/hr - $28/hr
3+ years expCircles North America is seeking passionate hospitality professionals to join their Workplace Concierge team. In this role, you will provide exceptional customer service to employees and guests, ensuring a five-star workplace experience while managing reception and workplace operations.
HospitalityLoyalty ProgramsService Industry
Responsibilities
Provide a warm, professional welcome to all employees, visitors, and vendors, setting the tone for a five-star workplace experience
Manage the reception area, ensuring all guest needs are anticipated and handled with efficiency and a personal touch
Anticipate and address the needs of employees and visitors before they arise, leveraging the relevant information to personalize each interaction. Create exceptional experiences that go beyond standard service, leaving lasting impressions on guests and employees alike
Ensure reception waiting areas are tidy, well stocked and welcoming
Answer, screen and forward any incoming phone calls while providing the appropriate information
Maintain security by following procedures and controlling access (monitor logbook, issue visitor badges, etc.)
Periodically inspects common area equipment to ensure good operating condition
Assist with the coordination of wellness programs, community events, and other engagement activities, as needed. Support the execution of a variety of employee-focused services like fitness classes, notary services, EV charging programs, and logistics for food programs
Liaise with vendors to maintain high standards of workplace amenities, ensuring that services such as food and beverage, auto maintenance, and personal services (laundry, dry cleaning) are delivered to the client's standards
Provides personal services to employees and visitors including but not limited to: arranging, booking and confirming recreational, dining, and/or business activities, arrangement of transportation & travel arrangements, tickets and entertainment activities, storytelling & campus tours, meal & activity reservations, coordinate car detailing & on-site car refueling, laundry & dry cleaning services, gift & package orders and other amenity services as needed
Act as an extension of and assist in the Workplace Services mission of making our client site the best place to work
Other job-related duties as assigned
Qualification
Required
A minimum of 3 years of hospitality or related experience, preferably in luxury hotels or high-end customer service environments
High school diploma or GED required
Proficiency in Microsoft Office Suite including Outlook, MS Word
Proficiency with general internet research
Ability to move through office regularly including escorting visitors, and providing building tours
Prolonged periods of sitting at a desk and working on a computer
Ability to lift and carry up to 15lbs
Preferred
Experience with desk booking and workplace management systems is a plus
Benefits
Medical, dental, vision insurance starting the first day of the month after hire
Long-term and short-term disability insurance paid for by Circles
401k with match
Life insurance paid for by Circles
Generous PTO policy - Accrue up to 15 days during your first year
Paid holidays
One paid day off per year to volunteer
Access to discount programs
Four-week paid sabbatical every five years
HSA/FSA account eligibility
Access to Employee Assistance Program
Access to Employee Benefit Resource Groups that provide ongoing learning and mentorship opportunities
Company
Circles North America
We deliver employee support and workplace experience solutions to help companies grow their businesses, build communities in the workplace, and make a real difference in employees’ lives.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$25.2MKey Investors
Hearst Ventures
2007-10-10Acquired
2002-01-02Series C· $10M
2000-02-14Series B· $15.2M
Leadership Team
Kai Chuang
Chief Information Officer
Recent News
2024-04-13
2024-04-11
2024-02-18
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