Beth Israel Lahey Health · 11 hours ago
Practice Manager
Belmont, MA
Full-time
Onsite
Mid Level
$58K/yr - $93K/yr
3+ years expBeth Israel Lahey Health is a growing healthcare organization committed to making a difference in people's lives. The Practice Manager is responsible for the daily operations of the physician practice, ensuring high-quality service to patients and a collaborative work environment for staff.
Elder CareHealth CareHospitalPrimary and Urgent CareProfessional ServicesTraining
Responsibilities
Manages the practice operations with a commitment to providing the highest quality of service to patients. Ensures that all patient care & administrative functions are completed in a compliant, efficient, and timely fashion. Improves and maintains patient access
Partners with the Group Practice Director, to establish, implement, and monitor office policies and protocols. Participates in the planning and implementation of practice goals and objectives. Develops and enhances workflow mechanisms to increase office efficiency
Responsible for performance management of assigned staff: conducts evaluations, collaborates with Human Resources and Group Practice Directors to address performance gaps, and engages in disciplinary action, if required
Responsible for cultivating a work environment marked by collaboration, teamwork, respect, and professional development. Identifies training needs for assigned staff and assists with training to ensure staff proficiency
May partner with hospital clinical and administrative leadership on rotations of residents and/or fellows through practices. Including management of on-going clinical trials
In collaboration with the physician and administrative leadership, plan and develop departmental goals, educate the practice team about these goals, and operationalize them
May oversee practices across multiple sites or complex multi-specialty practices, which includes but may not be limited to, collaborating with community sites, managing vendor relationships, and partnering with other hospitals/healthcare institutions
Responsible for screening and selecting potential candidates for open positions. Manages all processes related to hiring, training, orientation, and onboarding of both temporary and regular staff
Serves as the principal resource on all operational matters. Monitor providers’ schedules and uses independent judgment to make adjustments based on workflow
Has full responsibility for planning and monitoring budget matters. Identifies revenue opportunities and analyzes variances
Approves/processes weekly payroll using the Kronos time keeping system. Manages and interprets pay policy practices for exempt and non-exempt staff
Monitors the revenue cycle process to ensure compliance with data collection and entry, co-pay management, charge entry, referrals, etc
Assures proper maintenance of practice, including ordering equipment, services, office, and medical supplies. Monitors invoices for accuracy. Maintains close contact with Hospital departments, outside vendors, and property management to ensure the equipment and site are in safe working condition
Addresses patient concerns, complaints, or billing issues in an effective manner, ensuring quality support services are provided
May provide coverage by Handling telephone calls for the physicians and taking steps to locate covering physicians for any patient emergencies (uses own judgment in determinations regarding patient emergencies and need to locate physician)
Supports and contributes to marketing strategies for the practice as it relates to new patient business
Facilitates continuing education and training/development for all support staff and providers
Conducts staff meetings and attends organizational meetings. Ensures that there are opportunities for communication and feedback. Follows through on any outstanding issues and reports findings
May assist the Division Chief with oversight, coordination, and administration of division-related matters
Qualification
Required
High school diploma
Three to five years experience in a physician's office, working as a medical secretary/clinical assistant
Some management experience is helpful
Knowledge of medical billing
Knowledge of terminology
Positive and engaging interpersonal skills
Ability to teach and monitor staff of the practice
Company
Beth Israel Lahey Health
Beth Israel Lahey Health Center offers patient care, urgent care, assisted living, and research and education services.
10001+ employees
H1B Sponsorship
Beth Israel Lahey Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2022 (1)
Funding
Current Stage
Late StageLeadership Team
Robert Fields
Chief Clinical Officer and Executive Vice President
Recent News
2026-01-25
Boston Globe
2025-11-24
Company data provided by crunchbase