LanguageLine Solutions · 20 hours ago
Client Success Executive, Enterprise
United States
Full-time
Remote
Mid, Senior Level
$80K/yr - $100K/yr
5+ years expHealth Advocate is the nation’s leading provider of health advocacy and integrated benefits programs. The Client Success Executive will manage a portfolio of high-value enterprise clients, focusing on retention, revenue growth, and ensuring clients realize the value of Health Advocate's services.
Language LearningNatural Language ProcessingTranslation Service
Responsibilities
Drive industry-leading, profitable growth from existing clients by building trusted relationships that translate into long-term retention and expansion
Retain clients across all service lines, population served, and margine. Strive for 100% retention
Proactively identify and mitigate churn risk through early indicators and client insight
Grow organic revenue by expanding client adoption of well-matched products and services
Translate client needs and outcomes into compelling growth opportunities
Ensure clients achieve measurable value through utilization, engagement, and improved health outcomes
Reinforce the impact of Health Advocate programs through clear communication and executive-level insight
Own retention and growth targets for your client portfolio
Implement proactive retention strategies that address dissatisfaction, value gaps, utilization challenges, and service quality issues before they escalate
Identify and activate new revenue opportunities aligned to client needs
Develop trusted, referenceable relationships across client stakeholder groups
Communicate the value and outcomes of Health Advocate services with confidence and clarity
Position Health Advocate as a long-term strategic partner—not just a vendor
Use regular client dialogue to uncover opportunities for new offerings, enhancements, and innovations
Establish feedback loops with clients and collaborate with Product and Client Success leadership to evolve our offerings
Ensure value is visible, measurable, and continuously reinforced
Ensure seamless hand-offs from Business Development to Client Success
Partner closely with Operations and Centers of Excellence to deliver a cohesive client experience
Advocate internally for client needs while balancing business priorities
Meet expectations for regular client engagement, including executive-level and in-person meetings
Track and act on KPIs and leading indicators that predict client health and churn risk
Qualification
Required
5+ years of experience in account management, client success, sales, or related roles (enterprise experience preferred)
A proven track record of retaining and growing existing client revenue
Strong fluency in data, analytics, and value measurement
Confidence using sales enablement tools and performance insights
Exceptional communication skills—from executive storytelling to problem-solving conversations
The ability to collaborate across functions and influence without authority
A proactive, ownership-driven mindset with strong analytical and problem-solving skills
Comfort with public speaking and executive-level presentations
Preferred
Background in the health benefits or healthcare services industry (consulting, brokerage, payers, or providers)
Benefits
Comprehensive benefits package including:
Medical, dental, and vision coverage
401(k) with company match
Tuition assistance
Paid time off and paid holidays
Access to Health Advocate programs, including EAP and wellness resources
Full work equipment, tools, and training provided
Company
LanguageLine Solutions
LanguageLine Solutions is the global langauage solutions provider of on-demand, spoken interpretation and translation services.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2016-09-19Acquired
Leadership Team
M
Michael McFerrin
Co-Founder
J
Jeff Munks
Founder
Recent News
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