University of Utah · 1 day ago
Voice Systems Engineer
Salt Lake City, UT
Full-time
Onsite
Mid, Senior Level
$55K/yr - $78K/yr
4+ years expThe University of Utah is a flagship institution in Salt Lake City, seeking a Voice Systems Engineer responsible for designing, implementing, and supporting enterprise voice infrastructure. This role focuses on modernizing legacy systems and integrating cloud-based Contact Center as a Service (CCaaS) platforms, ensuring secure and scalable voice communications.
Higher Education
Responsibilities
Installs, configures, and maintains Avaya Aura IP PBX hardware, operating systems, and associated peripherals including Avaya Elite Multi-channel (EMC) Contact Center, CMS Reporting, Proactive Contact Dialer, Proactive Outreach Management, and Call Recording Systems
Leads modernization efforts by implementing SIP-based VoIP solutions, including Session Border Controllers (SBCs) and Lumen Voice Complete SIP trunking, to replace legacy telephony infrastructure
Designs and supports cloud-based CCaaS platforms, integrating with Avaya and Microsoft Teams environments to enhance customer engagement and operational efficiency
Performs routine and complex system administration tasks such as software upgrades, system recovery, performance tuning, and operating system hardening
Collaborates with cross-functional teams to develop scalable network and voice architecture, ensuring alignment with enterprise security and compliance standards
Maintains comprehensive documentation including system topology, backup procedures, hardware inventories, change management records, and work orders
Participates in on-call rotation for incident response and operational support
Works closely with UIT teams including Telephone Technicians, Service Desk, Architecture, Security, Network Operations, Electronic Communications, and Account Executives
Qualification
Required
1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience)
Systems Administrator, II: Requires a bachelor's (or equivalency) + 4 years or a master's (or equivalency) + 2 years of directly related work experience
Systems Administrator, III: Requires a bachelor's (or equivalency) + 6 years or a master's (or equivalency) + 4 years of directly related work experience
Preferred
Preferred minimum of 5 years' experience working in a mission critical operation within an education and trauma one 24/7 hospital environment encompassing a large, complex high volume application environment
Benefits
Excellent health, dental, and wellness coverage at affordable rates
14.2% retirement contributions
Generous paid leave time
11 paid holidays per year
50% tuition reduction for employees after completing probationary period, and spouse, and dependent children after three years
Flex spending accounts
Free transit on most UTA services
Employee discounts on a variety of products and services including cell phones & plans, entertainment, health and fitness, restaurants, retail, and travel
Professional development opportunities
A wellness program to promote health and quality of life
Company
University of Utah
The University of Utah, located in Salt Lake City in the foothills of the Wasatch Mountains, is the flagship institution of higher learning in Utah.
10001+ employees
H1B Sponsorship
University of Utah has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (216)
2024 (189)
2023 (201)
2022 (175)
2021 (156)
2020 (174)
Funding
Current Stage
Late StageLeadership Team
Allison Nicholson
Special Assistant to CFO
Bruce Hunter
Interim Chief Innovation and Economic Engagement Officer
Recent News
National Institutes of Health (NIH)
2023-06-27
Company data provided by crunchbase