Methodist Health System · 15 hours ago
HELP DESK ANALYST
Dallas, TX
Full-time
Onsite
Entry, Mid Level
2+ years expMethodist Health System is a faith-based organization dedicated to improving lives through quality healthcare. The Help Desk Analyst provides technical support to internal and external users, ensuring high customer satisfaction and timely resolution of issues.
BiotechnologyFitnessHealth CareMedical
Responsibilities
Adhere to Help Desk best practices and to shift scheduling. This includes volunteering to cover other shifts including operators and for weekends and off-hours needs
Develop and maintain new and creative methods for distributing Help Desk solutions to the user population striving for a high satisfaction level of customer service. This includes the utilization of collaborative technology (e.g... SharePoint, unified communications, What's Up Gold, etc.)
Maintain Help Desk operator performance SLA quotas. This includes training new members to the Help Desk and bringing them up to date. Additionally, this includes, working collaboratively with other IS groups in ad hoc group requests
Maintain highly accurate trouble ticket entries in the Help Desk software system
Participate in training programs to address the shifting application support needs of the help desk. This includes participation with the End User Tech team for rounding and departmental support
Qualification
Required
High School Diploma or Equivalent required
2 plus years of relevant business support and/or information technology support experience in a Client/Server operations environment with demonstrated skills in the Microsoft Office Suite
Ability to effectively communicate in English, both written and verbally, with technical and non-technical users
Maturing level of analytical ability to find solutions to increasingly difficult technical or administrative problems
Customer service oriented with demonstrated skills in service recovery
Ability to work any hours to support 24 × 7 operations
Availability to travel between campuses
Preferred
Associate or Bachelor's Degree in Computer Science, Information Systems or related field
Previous experience in Healthcare Information Services
Related technical school or military experience accepted
Microsoft Office Specialist (MOS), Microsoft Certified Desktop Support Technician (MCDST), HDI Desktop Support Technician or Support Center Analyst (HDI-DST) or equivalent certifications
Company
Methodist Health System
Methodist Health System is a faith-based organization that aims to improve and save lives through compassionate and quality healthcare.
10001+ employees
H1B Sponsorship
Methodist Health System has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (6)
2023 (8)
2022 (10)
2021 (2)
2020 (7)
Funding
Current Stage
Late StageLeadership Team
Drew Shea
Chief Financial Officer - Methodist Medical Group
Edward Sopiarz
Chief Financial Officer
Recent News
Business Journals
2022-01-27
2022-01-15
Company data provided by crunchbase