State of Michigan · 19 hours ago
Departmental Technician 10- Quality Assurance Unit
Lansing, MI
Full-time
Onsite
Entry, Mid Level
2+ years expThe State of Michigan is seeking a Departmental Technician for the Quality Assurance Unit within the Department of State Information Center (DSIC). This role involves developing and maintaining quality assurance procedures, training staff, and providing support to the unit supervisor, while also being a subject matter expert in quality management.
GovernmentOffice AdministrationSocial Media
Responsibilities
This position serves as a senior worker for the Quality Assurance Unit for the Department of State Information Center (DSIC)
This position is the recognized resource for developing and maintaining quality assurance procedures, quality management evaluations, communicating potential areas of training, and providing support to the unit supervisor
This position is responsible for handling customer contacts, as well as, providing continuous learning for staff
This position is also the primary resource for maintaining division information and tools within the CX One Quality Management hub in partnership with the Core Technology Division
The incumbent is responsible for training lower-level staff on quality and training policies and procedures and is a subject matter expert for DSIC
Qualification
Required
Education typically acquired through completion of high school
Two years of experience as a supervisor of administrative support activities equivalent to the 9-level in state service
Two years of experience performing administrative support activities equivalent to the 9-level in state service
Three years of experience as a technician or paraprofessional, including one year of experience equivalent to the experienced level in state service
Possession of a Bachelor's degree and one year of professional experience may be substituted for the experience requirement
Benefits
Eligible to participate in the benefits offered by the state
Company
State of Michigan
State of Michigan is an American midwestern state located in the union of the United States.
10001+ employees
H1B Sponsorship
State of Michigan has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2021 (2)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
US Department of Commerce, Economic Development Administation
2022-09-02Grant
Leadership Team
Brad Stoddard
Director, Office of Michigan's Public Safety Communications System (MPSCS)
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