Marriott International · 13 hours ago
Business Development Manager
St. Petersburg, FL
Full-time
Onsite
Entry, Mid Level
$32.69/hr - $43.75/hr
2+ years expMarriott International is a leading hospitality company, and they are seeking a Business Development Manager to drive group business growth. The role involves soliciting group events, coordinating site inspections, and maximizing revenue opportunities while ensuring excellent customer service throughout the sales process.
LeisureTourismTravel
Responsibilities
Pulls through business and achieves revenue goals for all opportunities booking through the Sales Office
Partners with Area Sales to identify new group/catering business and achieve personal and property revenue goals
Partners with the Sales Office to book group events within the group booking parameters
Up-sells products and services, with the ability to bring the sale to closure
Engages in proactive selling of all of facilities (e.g., Spa, Golf, Restaurants) to all of leisure guests as well as group planners
Assists with selling, implementation and follow-through of group sales promotions
Provides recommendations to Sales Office and Area Sales associates regarding the potential to reallocate function space as needed
Handles event planning aspects prior to the business turning over for business booked in advance (e.g.,> 3 years out)
Coordinates and plans all Familiarization Tours (FAM) t and in-market customer events
Provides accurate, complete and effective turnover to Event Management
Represents sales department at staff meetings and stand up meetings and reports out on sales activity
Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels and overall satisfaction
Coordinates and executes all site inspections/visits at the property for out-of-market and non-deployed accounts (includes site visits for Remote Senior Sales Executives and out-of-market Senior Account Executives)
Coordinates site visits and partners when appropriate for in-market sales managers (e.g., Account Executives and Senior Account Executives)
Partners with account/selling manager to develop creative aspects of site visit
Gathers all important customer data from account/selling manager in order to plan appropriately (e.g. customers goals, specific needs, key account info, etc.)
Develops site standards and pricing guidelines in order to control Department 47 expenses and allow for accurate projecting
Understands competitor’s strengths and weaknesses in order to differentiate Marriott from the competition during the site visit
Understands the overall market (e.g., competition, economic trends, seasonability, supply and demand, etc.) and implements appropriate sell
Provides expert knowledge on local destination (e.g., local attractions, events, etc.)
Grows business of existing accounts by soliciting them for future open years while onsite
Tracks bookings and leads generated from site visits
Executes and supports Marriott’s Customer Service Standards and property ‘s Brand Standards
Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders
Monitors successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International
Verifies that the business is turned over properly and in a timely fashion for quality service delivery
Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience
Performs other duties, as assigned, to meet business needs
Works collaboratively with off-property sales channels (e.g.,. Sales Office, Area Sales, Enterprise Sales Team (EST)) to verify that the property needs are being achieved and the sales efforts are complementary, not duplicative
Gets involved in community-based organizations in order to position property for group/catering sales opportunities
Meets with walk-in clients and qualifies lead for account/sales manager
Builds and strengthens relationships with existing and new customers to enable future bookings
Attends and facilitates pre-planning visits to establish consistent customer communication
Greets site clients and escorts overnight guests to their rooms
Acts as Personal Concierge to client while on site to help coordinate any special requests
Assists with all transportation requests for sites and meets client upon arrival
Entertains customers by showing them the property and key locations surrounding the property
Provides after-hours entertaining for customers
Works with Marriott Guestware Program Manager to check for reward member status and any special needs of client
Coordinates and delivers amenities and welcome note t to guest rooms
Partners with Event Management and/or Operations in providing a customer experience that exceeds the customer’s expectations
Participates in and practices daily service basics of the brand (e.g., Marriott Hotels and Resorts (MHR) Spirit to Serve Daily Basics, Renaissance Hotels and Resorts (RHR) Savvy Service Basics)
Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and establishing their satisfaction before and during their program/event
Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott
Gains understanding of the property ‘s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event
Qualification
Required
High school diploma or GED; 4 years experience in the sales and marketing, guest services, front desk, or related professional area
OR
2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area
Preferred
Large group sales experience
Benefits
Bonus Eligible: Y
Company
Marriott International
Marriott International, Inc.
10001+ employees
H1B Sponsorship
Marriott International has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (101)
2024 (84)
2023 (97)
2022 (77)
2021 (37)
2020 (58)
Funding
Current Stage
Late StageLeadership Team
Anthony Capuano
Chief Executive Officer
Naveen Manga
Global Chief Technology Officer
Recent News
IndiaTimes
2025-11-12
2025-11-09
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