Thirty Madison · 16 hours ago
Agent, CX (Nurx)
United States
Full-time
Remote
New Grad, Entry Level
$20/hr - $20/hrThirty Madison is a family of specialized healthcare brands devoted to creating exceptional outcomes for all. As a remote Customer Experience (CX) Agent, you will be the first point of contact for patients needing non-clinical support for our service line Nurx, assisting with care and ensuring a smooth patient experience.
Health CarePersonal HealthPharmaceuticalWellness
No H1B
Responsibilities
Serve as the first point of contact for patients, resolving questions and concerns across multiple contact channels (phone, email and chat) with empathy and efficiency
Troubleshoot and identify technical issues related to our website, patient account, and internal tools
Proactively identify and escalate trends in patient feedback to help drive process improvements and elevate the overall patient experience
Remain knowledgeable on evolving product features, ensuring you can deliver accurate and effective support
Adhere to HIPAA and other regulations to maintain security and confidentiality at all times
Coordinate logistics for prescription insurance coverage and medication delivery
Anticipate potential challenges that the patient might experience, collaborating with them and other team members to create smooth, end-to-end patient experiences
Follow established workflows, templates, tools, and guidelines to maintain consistency and quality
Keep clear, organized, and accurate records of all patient interactions
Consistently meet or exceed individual and team performance goals, balancing quality, efficiency, and patient satisfaction
Support multiple service lines as needed
Qualification
Required
Strong verbal and written communication skills
A genuine service mindset
Comfortable adapting to systems, features, workflows, and policies in a dynamic environment
Familiarity with technology, especially use of a computer
A quiet, distraction-free space at home where you can interact with patients and manage sensitive information securely, maintaining confidentiality at all times
Manual dexterity, arm and upper body range of motion sufficient for use of a keyboard, mouse and telephone 7 to 8 hours per day
Vision sufficient for use of a computer monitor
Reliable at home internet with a download speed of at least 25 Mbps and an upload speed of at least 5 Mbps
Benefits
Robust and affordable Medical, Dental, and Vision plan options
Vacation time off policy - up to 10 vacation days accrued your first year. Vacation time begins accruing immediately
Company
Thirty Madison
Thirty Madison provides virtual healthcare and treatment for a portfolio of chronic conditions through its brands
Founded in 2017
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$229.5MKey Investors
HealthQuest CapitalPolaris PartnersMaveron
2025-09-03Acquired
2024-04-20Secondary Market· $1.25M
2021-06-02Series C· $140M
Leadership Team
Steven Gutentag
Co-Founder and CEO
Demetri Karagas
Co-Founder
Recent News
CB Insights
2026-01-23
Fierce Healthcare
2026-01-16
Business Insider
2025-10-23
Company data provided by crunchbase