NeuraFlash · 8 hours ago
Salesforce Solution Architect, Service Cloud Voice
United States
Full-time
Remote
Mid, Senior Level
$94K/yr - $266K/yr
3+ years expNeuraFlash, Part of Accenture, is redefining the future of business through AI and innovative technologies. They are seeking a Salesforce Solution Architect to facilitate business process reviews, translate customer requirements into contact center design, and oversee the successful completion of projects.
Artificial Intelligence (AI)Big Data
Responsibilities
Facilitate business process reviews to identify customer requirements and processes
Translate customer requirements into contact center design, leveraging best practices and minimizing the need for custom development
Configure Salesforce Service Cloud Voice and Amazon Connect solutions
Develop technical requirements and specifications for customers and the technical delivery team
Drive best practice contact center design into each and every aspect of solution delivery
Effectively manage aspects of projects and customer communications
Deliver customer end user training and documentation
Oversee and be accountable for the successful completion of all aspects of assigned projects
Exercise independent judgment, and take the lead role on enterprise level projects with minimal direction from senior management
Lead vision and strategy discussions with contact center and customer service leadership and management
Architect and build best-in-class implementations of Service Cloud
Configure Salesforce Solutions using point-and-click tools available on the platform (e.g., Process Builder and Visual Flows)
Understand and leverage Salesforce Platform to implement scalable solutions
Partner with our Artificial Intelligence team to create innovative Salesforce solutions for our customers
Acquire new technical expertise and understanding of latest Salesforce features and major launches
Understanding of contact center routing strategies in Salesforce and Amazon Connect
Qualification
Required
3-5+ years project experience in a hands-on position
3+ years of experience with Salesforce in a development or configuration capacity
Understanding of customer service and contact center operations with experience solving Complex Use Cases
Solid understanding of Salesforce Platform and its architecture
Experience building Custom Applications, Lightning Experience, Visual Flows, and Process Builders within Salesforce
Understanding of Release Management, Application Lifecycle Management, Development Lifecycle, and Deployment Best Practices and Governance
Client facing experience in the following areas: Pre-Sales Activities, Project Management/Ownership, Discovery and Design, Delivering Solution Options to Customers, and Enterprise Application Architecture
Preferred
Any Salesforce Certifications are a plus, preferably Salesforce Service Cloud, Experience Cloud, or Sales Cloud
Detail-oriented and a strong team player with great communication skills
Keep an open mind and must be flexible to change
Contact Center architecture knowledge
Working knowledge of voip communication protocols like SIP, WebRTC
Experience building contact centers based on Amazon Connect Contact Center solution
Experience with Workforce Management solutions
Experience working with outbound dialers, campaign management
Benefits
Remote & In-Person
Travel
Flexibility
Collaboration
Celebrate Often
Company
NeuraFlash
NeuraFlash is a certified Salesforce Partner and a leading expert in AI, with decades of experience.
501-1000 employees
H1B Sponsorship
NeuraFlash has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (9)
2023 (9)
2022 (8)
2021 (13)
2020 (7)
Funding
Current Stage
Late StageTotal Funding
unknown2025-08-27Acquired
Leadership Team
Brett Chisholm
CEO & Co-Founder
Thomas Hebner
Senior Vice President - Agentforce
Recent News
2025-12-30
2025-12-04
2025-09-02
Company data provided by crunchbase