Array · 14 hours ago
HR Engagement Manager
Honolulu, HI
Contract
Hybrid
Entry, Mid Level
$65K/yr - $67K/yr
1+ years expArray Corporation is a leading technology-enabled workforce solutions company, and they are seeking an HR Engagement Manager to join their dynamic team. The role involves managing relationships with deployed associates, enhancing employee retention and satisfaction, and addressing HR-related concerns while maintaining a safe working environment.
ComputerSoftware
Responsibilities
Build strong, personal connections with deployed associates through regular engagement and daily availability for questions, feedback, and support
Set performance expectations for associates from day one, managing expectations and driving performance through coaching, training, and in-the-moment guidance
Monitor and manage attendance, performance, and productivity in real time
Set and enforce attendance expectations, and intervene early to address warning signs of disengagement
Investigate and resolve associate concerns in collaboration with the client and internal stakeholders. Follow through until resolution is complete. Escalate where appropriate
Recognize and celebrate wins—milestones, attendance streaks, performance shoutouts—and foster a culture of appreciation
Ensure associates are set up for success by confirming logistics, expectations, check-ins, timekeeping, and first-day guidance
In conjunction with the Onsite Delivery Manager, conduct first-day walkthroughs, introductions, and site orientation when possible
Partner with the client to address underperformance, behavioral issues, and shift coverage gaps promptly
Act as the eyes and ears of the operation—collecting associate feedback, identifying risks, and reporting trends to internal engagement, allocation, or operations teams
Serve as the first point of contact for HR- and Risk-related concerns, such as behavioral escalations, interpersonal conflict, policy violations, or safety incidents
Assess severity, gather facts, and provide initial documentation and resolution where appropriate
Escalate complex or high-risk issues to internal HR and Risk stakeholders, maintaining timely and professional communication throughout
Document all coaching conversations, feedback, and incidents accurately in internal systems
Support corrective action conversations, terminations, or disciplinary discussions in partnership with leadership and HR
Maintain a safe working environment and coach to safety expectations
Drive real-time problem solving for timekeeping, badge access, break policies, or other daily logistics that impact associate success
Coordinate appreciation events, lunch-and-learns, or client-hosted activities that promote morale and connection
With the Onsite Delivery Manager, support the rollout of new processes, tools, or technologies, ensuring employee understanding and adoption
Qualification
Required
Candidates must be residing on the island to be considered
Minimum one year 'fast-paced' work experience within the last four years
Strong interpersonal presence—able to build trust with associates, communicate effectively with client partners, and de-escalate in real time
Understanding of a metrics-driven organization and how to drive performance
Organized and able to prioritize competing daily demands while maintaining a high level of service and accuracy
Able to identify operational or behavioral trends and take action to address risks before they escalate
Tech-savvy and proficient in Microsoft Office tools and internal engagement systems
Confident and calm under pressure, with a problem-solving mindset and a sense of ownership
Ability to quickly learn client systems and integrate with client operations without disrupting flow
Comfortable navigating between employee advocacy and business objectives
Strong judgment and professionalism in navigating sensitive HR and Risk situations
Preferred
Experience in an on-site, client-facing, or account management capacity within a staffing or high-volume workforce environment
Company
Array
Array is an information technology company that specializes in developing computer software.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2023-01-01Series Unknown
Leadership Team
Fouad ElNaggar
Co-Founder and CEO
Company data provided by crunchbase