Flik Hospitality Group · 15 hours ago
Client Success Manager (Boston, MA)
Boston, MA
Full-time
Onsite
Mid Level
$90K/yr - $100K/yr
3+ years expFlik Hospitality Group is a company that emphasizes the importance of its people in delivering exceptional service. The Client Success Manager role involves supporting project activities across Flik North America to ensure operational excellence and effective collaboration among various teams.
ConsultingFood and BeverageHospitality
Responsibilities
Coordinate day-to-day project activities across Flik, North America operations to ensure milestones and deliverables are completed on schedule
Manage multiple priorities under the direction of the Director of Global Brand Experience and Programs and Global Project Manager to maintain strong organization in a fast-paced, service-oriented environment
Provide administrative project support, tracking progress, and ensuring accuracy
Prepare and coordinate Monthly Business Review and Quarterly Business Review presentations
Consolidate and communicate weekly operational portfolio updates for client review
Assist in executing, maintaining, and coordinating ongoing Program and Marketing initiatives that enhance operational efficiency, and brand standards
Support development and documentation of project scope, objectives, requirements, and deliverables, ensuring alignment with hospitality service standards
Analyze information, workflows, and operational processes to ensure the right tools and procedures are in place for on-time and high-quality execution
Review status updates from Project and Program Leads and adjust schedules or resource plans as needed to support operational continuity
Proactively communicate project updates, risks, and cross-functional needs to stakeholders across Operations, Culinary, QA, and Client teams
Apply a forward-thinking mindset to adapt to evolving hospitality business needs and support continuous improvement across service programs
Build strong relationships across Compass, Fidelity, and internal teams to foster collaboration and ensure timely project delivery
Perform additional duties as assigned to support the successful execution of operational and hospitality initiatives
Qualification
Required
Bachelor's degree or equivalent experience in hospitality, business administration, or a related field
3–5 years of experience supporting or coordinating large, multi-site or enterprise-level projects; hospitality industry experience strongly preferred
Strong verbal and written communication skills with the ability to support teams and stakeholders at all organizational levels
Proficiency with Microsoft Outlook, OneNote, Word, Excel, and PowerPoint
Demonstrated ability to manage competing priorities with a positive, service-oriented mindset
Benefits
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave
Company
Flik Hospitality Group
FLIK hospitality group, a division of Compass Group North America, provides corporate dining and hospitality services with a focus on quality food and locally sourced ingredients that support a healthy lifestyle.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Jan Los
CFO & EVP
Recent News
2024-05-30
2023-06-26
2023-01-10
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