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St. Claire HealthCare · 9 hours ago

Human Resources Contact Center Representative

Salt Lick, KY

Full-time

Onsite

Entry, Mid Level

2+ years exp

St. Claire HealthCare is seeking a Human Resources Contact Center Representative who will serve as the first point of contact for HR-related inquiries. This role involves providing professional responses to employees and managers, assisting with HR processes, and ensuring a positive employee experience.

Health CareHospitalNon Profit

Responsibilities

Responds promptly and professionally to HR-related inquiries received through multiple channels, including phone, email, case management systems, and other forms of communication

Provides guidance and support on HR policies, programs, and procedures to employees and managers guided by general instructions and practices

Documents and tracks all employee interactions in the HR case management system to ensure accuracy and compliance

Escalates complex or sensitive issues to the appropriate human resources area, professional or supervisor

Assists with processing employee transactions such as onboarding, job changes, benefits enrollment, or leave administration

Maintains confidentiality of sensitive employee data and adhere to all privacy and compliance standards

Supports maintaining and updating HR knowledge base content by identifying gaps, submitting corrections, and ensuring consistency

Supports continuous improvement by identifying trends in employee inquiries and recommending process or policy enhancements

Participates in team meetings, training, and development activities to stay current on HR practices and organizational updates

Performs other duties as assigned

Qualification

HR policies knowledgeHR case managementEmployee onboardingBenefits enrollmentCommunication skills

Required

High school diploma or equivalent experience

2+ years of experience in training coordination, leadership development, learning and development, or HR support

An equivalent combination of education and experience may be considered. All experience must be paid and in the same related field. Part-time and PRN experience will be prorated based on hours worked per week. Volunteer work and internships for academic credit are not counted