Resolve AI · 5 hours ago
IT Operations Lead
San Francisco
Full-time
Hybrid
Senior Level
6+ years expResolve AI is focused on building Agentic AI that automates production engineering and SRE workflows. As the IT Operations Lead, you will manage the internal technology stack, ensuring a secure and efficient employee experience while overseeing IT support operations and collaborating with various teams on security and compliance.
Artificial Intelligence (AI)Developer PlatformSoftware
Responsibilities
Own and operate Resolve AI’s end-user IT environment, including laptops, devices, identity, access controls, and core productivity tools
Lead global IT support operations, ensuring fast, high-quality support for engineers and business teams across in-office and remote environments
Serve as a hands-on player-coach — resolving tickets directly while building scalable workflows, documentation, and automation
Manage onboarding and offboarding end-to-end, including device provisioning, access management, asset tracking, and lifecycle policies
Partner closely with Security, Engineering, and People teams to align on device security, identity management, and compliance best practices
Build and evolve IT service management processes (ticketing, SLAs, knowledge base, incident response) with a strong focus on reliability and user experience
Evaluate, implement, and manage SaaS tools and vendors, optimizing for security, cost, and productivity
Qualification
Required
6+ years of experience in IT operations, internal tools, or end-user systems in a high-growth or technical environment
Proven experience owning macOS-focused environments, device management, SaaS administration, and identity systems (e.g., Okta, Jamf, Google Workspace)
Strong troubleshooting skills across hardware, operating systems, networking fundamentals, and modern SaaS tools
Hands-on experience building and running ITSM workflows, including ticketing systems, SLAs, documentation, and automation
A security-first mindset, with experience partnering cross-functionally on access controls, device security, and compliance requirements
Excellent communication skills and a service-oriented approach
A builder's mentality: comfortable operating in ambiguity, prioritizing pragmatically, and creating systems that scale
Preferred
Experience supporting engineering-heavy organizations or AI/infra teams is a strong plus
Benefits
Comprehensive Medical, Dental, and Vision Insurance
Monthly Housing Stipend
Flexible (Unlimited) Paid Time Off
Visa Sponsorship & Immigration Support
401(k) Plan
Parental Leave
Discretionary Tech Benefit Stipend
Daily in-office Lunches and Dinners
Company
Resolve AI
AI for prod: Engineering teams at Coinbase, DoorDash, MSCI, Toast, and Zscaler use Resolve AI to resolve incidents, optimize costs, and code with production context using AI that works across code, infra, and telemetry.
51-200 employees
H1B Sponsorship
Resolve AI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (39)
2024 (1)
Funding
Current Stage
Growth StageTotal Funding
$35MKey Investors
Lightspeed Venture PartnersGreylock
2025-12-19Series A
2024-10-01Seed· $35M
Leadership Team
M
Mayank Agarwal
Founder and CTO
Recent News
Tech Times
2025-10-15
Company data provided by crunchbase