Marriott International · 16 hours ago
FLEX Senior Manager, Command Center Communications
Bethesda, MD
Full-time
Hybrid
Senior Level
$53.07/hr - $71.73/hr
5+ years expMarriott International is the world’s largest hotel company, and they are seeking a Senior Manager, Command Center Communications to execute the Command Center communications strategy. This role will support Marriott’s digital and technology transformation by creating communication templates and managing communication processes across various stakeholders.
LeisureTourismTravel
Responsibilities
Continually monitor and improve the effectiveness (e.g., distribution, content management, readability) of Command Center communications
Assist with Command Center Communications content creation, review, approval and distribution processes
Manage processes and templates to assist Command Center staff in creating and delivering content during off-hours
Support the Director, Command Center Communications, and Command Center leaders to ensure critical items and/or issues are communicated to impacted hotels rapidly and effectively
Represent the BTO Communications team in key meetings where needed (e.g., run of show, deployment touchpoints)
Partner with the BTO Communications leads to share issues being addressed by Command Center communications and ensure they are accounted for in future deployment communications as appropriate
Participate in after-hours coverage when needed to enable 24/7 global command center communications support during active cutover windows
Assists in execution of overall Command Center communications strategy, ensuring implementations are consistent in processes, tools and services provided to customers with the overall BTO change management and communication strategy
Partners with Command Center staff and key stakeholders to sustain a comprehensive global operations-facing communications strategy
Identifies appropriate and timely ways to respond to key issues reported to Command Center via established communication channels and opportunities to mitigate issues in future deployment waves
Tracks updates on issues with subject matter experts to ensure hotel teams are kept up to date
Reviews all communications to ensure they fit within the existing BTO communications strategy and style guide
Builds relationships across Marriott, including global program, initiative and discipline team leaders and continent communications partners
Provides information to supervisors, coworkers and leaders in a timely manner
Manages time effectively and juggles multiple projects
Presents ideas, expectations and information in a concise, organized manner
Uses problem solving and project management skills in decision making and follow up
Performs other reasonable duties as assigned by manager
Qualification
Required
5+ years' experience in communications, ideally in a fast-paced, reactive environment, demonstrating a pattern of exceptional performance AND 4-year degree from an accredited university in Communications or related major
OR 6+ years of total relevant professional experience in related function, demonstrating progressive career growth and pattern of exceptional performance
Experience managing global communications vehicles, including editorial oversight and content management for websites and email distribution
Experience developing command center, issue triage and/or crisis communications or demonstrated ability to quickly adapt, develop and deliver upon communication needs
Possess exceptional written and oral communication skills; able to develop clear, concise and logically written business communications as well as deliver recommendations effectively to key stakeholders and demanding audiences
Strong personal leadership, organizational, relationship-building and negotiation skills
Self-starter with confidence, enthusiasm and strong customer service orientation
Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity
Ability and willingness to provide off-hours support to enable 24/7 global command center communications during cutover windows
Preferred
Experience with transformational change management including large-scale, global systems deployment a plus
Benefits
401(k) plan
Stock purchase plan
Discounts at Marriott properties
Commuter benefits
Employee assistance plan
Childcare discounts
Coverage for medical
Dental
Vision
Health care flexible spending account
Dependent care flexible spending account
Life insurance
Disability insurance
Accident insurance
Adoption expense reimbursements
Paid parental leave
Paid sick leave
0.0384 PTO balance for every hour worked
Minimum of 9 holidays annually
Company
Marriott International
Marriott International, Inc.
10001+ employees
H1B Sponsorship
Marriott International has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (101)
2024 (84)
2023 (97)
2022 (77)
2021 (37)
2020 (58)
Funding
Current Stage
Late StageLeadership Team
Anthony Capuano
Chief Executive Officer
Naveen Manga
Global Chief Technology Officer
Recent News
IndiaTimes
2025-11-12
2025-11-09
Company data provided by crunchbase