DoorDash · 15 hours ago
Advanced Specialist, Global Advocate
Tempe, AZ
Full-time
Onsite
Entry, Mid Level
1+ years expDoorDash is a technology and logistics company looking to change how they support frontline and external customers. As a Global Advocate, you will provide top-tier support to address the needs of Consumers, Dashers, and Merchants while collaborating with BPO partners and ensuring complex cases are resolved effectively.
AppsDeliveryE-Commerce PlatformsFood DeliveryOnline Portals
Responsibilities
Provide top-tier support in addressing the most pressing needs & concerns of DoorDash's thousands of partner Consumers, Dashers, Merchants, and frontline teammates worldwide
Quickly provide case knowledge and solutions for all three lines of business by partnering with our BPO’s to consult or taking action through an “assist” whenever quick resolution can be accomplished based on your permission levels
Take over complex cases to see a resolution through
Own the end-to-end support of our internal and external customers by answering teammate questions and providing feedback and solutions for roadblocks that teammates encounter daily
Keep up with best practices and identify gaps and failures within our current processes, knowledge, and behaviors
Leverage appropriate tools and escalation channels, and make empowered decisions that lead to a win-win situation for customers and DoorDash
Qualification
Required
6 months to 1 year of experience at DoorDash or 2 years relevant experience
Experience handling escalated and complex customer issues using email, phone, or chat
Acts as a mentor to others by helping to answer questions and share knowledge
You are a problem solver who sees gaps in workflows and knows the resources that can be leveraged to find the answer
You are a team player who escalates to the appropriate teams to ensure others have access to the knowledge base and workflows
You're enthusiastic about our customers and always want to help them succeed
You're self-motivated and have a bias towards action. You're able to thrive in a fast-paced, constantly changing work environment
You have experience de-escalating customers and turning detractors into lifelong promoters of DoorDash
Your teammates appreciate your support and always have great things to say about you
You have open availability and are comfortable working evenings, weekends, and holidays in a rotating schedule to support our global customers
Have a passion for assisting and guiding others to find solutions
You want to be trained on all LOBs related to Cx, Dx, and Mx frontline support
Take ownership of complex cases and are empowered to find a resolution
Learn and stay updated with correct processes, policies, and changes impacting teammates and customers
Develop deep expertise in how DoorDash's processes, systems, and resources work, and how to use them to drive positive outcomes for our customers and agents
Enjoy working cross-functionally across different departments to get issues resolved
Partner with stakeholders to improve our products, services, processes, and policies
Benefits
Comprehensive health benefits
Premium healthcare
Wellness expense reimbursement
Paid parental leave
Company
DoorDash
DoorDash is a food delivery platform that connects customers with local and national businesses. It is a sub-organization of DoorDash.
10001+ employees
H1B Sponsorship
DoorDash has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (530)
2024 (510)
2023 (413)
2022 (612)
2021 (439)
2020 (126)
Funding
Current Stage
Public CompanyTotal Funding
$5.22BKey Investors
Durable Capital PartnersT. Rowe PriceDarsana Capital Partners
2025-05-27Post Ipo Debt· $2.75B
2020-12-09IPO
2020-06-11Series H· $400M
Leadership Team
Tony Xu
CEO and Co-founder
Stanley Tang
Co-Founder / Chief Product Officer
Recent News
Crain's New York Business
2026-01-24
2026-01-23
Company data provided by crunchbase