State of Illinois - Illinois Student Assistance Commission · 19 hours ago
Program Operations Specialist
Springfield, IL
Full-time
Hybrid
Entry Level
$60K/yr - $65K/yr
2+ years expThe Illinois Student Assistance Commission (ISAC) is the State’s college access and financial aid agency. ISAC seeks a Program Operations Specialist to support the Program Communication Services team by developing and maintaining public-facing content for ISAC’s website and email communications, ensuring clarity and accessibility for students and families.
Higher Education
No H1B
Responsibilities
Write, edit, and maintain clear, concise, and accurate content for ISAC’s website and email communications
Prepare, schedule, and publish content in accordance with agency timelines and communication plans
Identify when content updates or targeted communications are needed and recommend appropriate delivery methods for students, parents, financial aid administrators, and other partners
Proofread and edit content to ensure consistency with ISAC editorial standards, style guidelines, and WCAG 2.1 accessibility requirements
Review published content for accuracy, functionality, and accessibility, including testing and maintaining website links
Monitor and maintain email subscription lists and distribution groups
Compile and analyze email communication metrics for monthly reporting
Coordinate with Program Operations, Partner Services, and Program Data and Systems staff to ensure timely and accurate dissemination of program information
Serve as an editorial reviewer for content developed by other departments to ensure clarity, accuracy, and compliance with ISAC standards
Gather input from subject-matter experts and revise content in response to regulatory changes, policy updates, and stakeholder feedback
Participate in cross-functional project teams as assigned
Qualification
Required
Bachelor's degree in communications, public relations, journalism, English, or a closely related field
Two (2) years (24 months) of experience writing for a newspaper, magazine, trade publication, news organization or writing in a public relations, research, or business communications environment
Preferred
Experience developing and editing public-facing web content using a content management system
Experience preparing and publishing email communications using an email distribution or messaging platform
Familiarity with WCAG 2.1 accessibility best practices
Ability to identify and fix simple HTML issues in content
Benefits
Health, vision, and life insurance
State Employees’ Retirement System
Educational benefits
25 earned vacation days per year
12 paid sick days
14 paid holidays
Tuition waiver at select public Illinois universities
Tuition reimbursements for non-public Illinois universities
Company
State of Illinois - Illinois Student Assistance Commission
In 1957, state lawmakers created the Illinois Student Assistance Commission (ISAC) to ensure that financial considerations did not prevent Illinois students from realizing their postsecondary educational goals.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Harikumar Pillai
Chief Information Officer
Jacqueline Moreno
Chief Service Officer
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