Royal Business Bank · 1 day ago
IT Support Analyst
Buena Park, CA
Full-time
Onsite
Entry Level
$45K/yr - $60K/yr
1+ years expRoyal Business Bank is a rapidly growing financial institution that provides a comprehensive suite of banking services for individuals and businesses. They are seeking an IT Support Analyst to provide Tier 1 support for technical issues, maintain hardware and software, and assist in troubleshooting and problem resolution.
BankingCommunitiesFinancial ServicesOnline Portals
No H1B
Hiring Manager
Angela Mae de Vera
Responsibilities
Troubleshoot and restore routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures
Perform root cause analysis and develop checklists for typical problems
Recommend procedures and controls for problem prevention
Maintain knowledge database and call tracking database to enhance quality of problem resolutions
Work in a team setting, sharing information and assisting others with calls
May coach more junior technical staff
Responsible for maintenance of computer hardware, software and network
Responsible for installation of computer hardware and software
Helps maintain inventories of the Bank’s users, hardware, and software
Performs other duties as assigned
Qualification
Required
Bachelor's degree in Computer Science, Information Systems, or other related field; or equivalent work experience
1 to 3 years of IT work experience with demonstrated working knowledge of basic to moderately complex hardware and software products
Windows 10, Windows Server, Apple iOS
Good customer service and communication skills
Detail-oriented
Good time management and problem solving/troubleshooting skills
Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future
Benefits
Medical insurance
Vision insurance
Dental insurance
401(k)
Disability insurance
Company
Royal Business Bank
Since opening our first branch in Los Angeles in 2008, Royal Business Bank has grown rapidly by adding branches in California, Nevada, New York, New Jersey, Illinois, and Hawaii.
201-500 employees
Funding
Current Stage
Public CompanyTotal Funding
$58.96MKey Investors
Community Development Financial Institutions Fund
2023-04-10Grant· $4.96M
2017-07-31IPO
2013-07-05Series Unknown· $54M
Leadership Team
Lynn M. Hopkins
Chief Financial Officer
D
Diana Hanson
SVP, Chief Accounting Officer
Recent News
2025-10-23
StreetInsider.com
2025-10-21
Company data provided by crunchbase