101+ · 12 hours ago
Customer Success Associate
Little Rock, AR
Full-time
Hybrid
Entry Level
1+ years exp101+ is a company focused on longevity and HealthTech, seeking a Customer Success Associate to enhance customer experiences. The role involves guiding customers through onboarding, ensuring a smooth transition while providing empathetic support and resolving issues as needed.
Computer Software
Hiring Manager
Urvashi Khandelwal SHRM-SCP
Responsibilities
Serve as a friendly and trusted point of contact for new customers, ensuring a smooth and positive onboarding experience
Guide customers through product setup, account activation, and early usage
Answer customer questions clearly and professionally and help resolve basic issues or escalate when needed
Maintain empathetic, timely, and professional communication to build long-term trust and engagement
Track common questions and pain points to continuously improve the onboarding experience
Qualification
Required
Strong verbal and written communication skills, with the ability to explain complex topics clearly and empathetically
Excellent interpersonal skills and a customer-first mindset
High level of empathy, professionalism, and attention to detail
Comfort working with digital tools, dashboards, and collaboration platforms
Interest in longevity, wellness, health, or technology-driven products
Ability to manage multiple tasks and priorities in a fast-paced environment
Preferred
Experience in customer success, onboarding, client support, or account management
Background or education in health sciences, psychology, business, communications, or a related field
Prior experience working in healthtech, wellness, biotech, fintech, or startup environments
Familiarity with CRM tools, customer support platforms, or content management systems
Benefits
Competitive Salary & Retirement Benefit Match.
100% Employer covered health benefits plan.
Inclusive and Diverse Workforce
Dynamic & Innovative Work Environment
Opportunities for professional development & growth
Opportunity to be part of a mission driven longevity initiative.
Company
101+
At 101+, we believe your HealthSpan is rewritable.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase