Delaware North · 2 days ago
ERP Principal Program Manager
Buffalo, NY
Full-time
Onsite
Senior Level, Lead/Staff
$122K/yr - $164K/yr
8+ years expDelaware North is hiring a full-time ERP Principal Program Manager to join their team in Buffalo, New York. The role involves leading the planning, governance, and execution of the organization’s Enterprise Resource Planning transformation, ensuring alignment with enterprise priorities and managing risks and financials effectively.
Hospitality
Responsibilities
Establish and maintain the ERP integrated master plan with milestones, dependencies, and critical path, serving as the accountable owner for scope, schedule, budget, and delivery outcomes
Run program governance with phase gates, decision forums, communication, quality and resource planning, risk management, financial tracking, and performance reporting aligned to portfolio standards
Lead Phase 0 as the internal counterpart to the consulting partner, defining and enforcing consultant scope, milestones, deliverables, and acceptance criteria, and ensuring outputs are executable and aligned to enterprise priorities
Coordinate ERP initiatives across integrations, data, and security while aligning program milestones, communications, training, and business readiness with organizational change plans
Actively manage risks, assumptions, and dependencies, escalate issues promptly, and provide transparent status to executive sponsors while ensuring design decisions balance business needs, controls, sustainability, and compliance with audit and SOX requirements
Oversee data migration planning for chart of accounts, suppliers, customers, open transactions, and balances, and track and forecast program financials including capital planning and vendor spend
Lead ERP program management for finance and procurement towers including record to report, order to cash, and procure to pay, while coaching project managers, setting performance expectations, and building delivery discipline
Qualification
Required
Bachelor's degree required; master's degree preferred
Minimum of 12 years of higher education or work experience, including a minimum of 8 years of proven project management experience
Proven experience managing large-scale business or digital transformation programs within complex, cross-functional organizations and finance-intensive, hospitality environments
Expertise in program and portfolio management, including governance, reporting, and performance measurement, and experience in business process improvement, change management, or operational excellence methodologies
ERP platform experience such as SAP, Oracle, Workday, or D365
Experience with portfolio management tooling such as ServiceNow, Planview, and Smartsheet
Preferred
PMP, PgMP, or Lean Six Sigma certification preferred; CPA is a plus
Benefits
Medical, dental, and vision insurance
401(k) with up to 4% company match
Annual performance bonus based on level, as well as individual, company, and location performance
Paid vacation days and holidays
Paid parental bonding leave
Tuition and/or professional certification reimbursement
Generous friends-and-family discounts at many of our hotels and resorts
Company
Delaware North
Delaware North Companies, Inc. is a hospitality and food service company. It provides gaming, entertainment.
10001+ employees
H1B Sponsorship
Delaware North has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
2023 (2)
2022 (1)
2021 (1)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2025-10-02Debt Financing
Leadership Team
Jerry Jacobs Jr.
Co-CEO
Lou Jacobs
Co-Chief Executive Officer
Recent News
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