NSBOmega Guyana Inc. · 4 hours ago
Help Desk and Desktop Support Specialist
Quintana, TX
Full-time
Onsite
Mid Level
3+ years expNSB Omega is searching for a Help Desk & Support Specialist for their Client in Quintana, TX. The role involves providing timely and professional resolution of user requests for help and technical support for end users while maintaining IT documentation and procedures.
Oil & Energy
Responsibilities
Utilize in house Help Desk solution to record, update and document requests using the IT service desk system and to ensure that user requests are handled promptly and that users are satisfied with resolutions
Work across multiple locations to support a wide range of users
Work with others on the Help Desk & Desktop Support team to provide backup when gaps in coverage occur, including traveling to the terminal if needed
Provide end-user support in-person or remotely by phone, email or remote support tools assist to resolve software and hardware based technical issues on desktops, laptops, handheld devices, printers etc
Maintain expectations of support requestors around ETA, any impacts repairs may have and follow up to ensure issue resolution
Escalate issues outside area of expertise to a subject matter expert (SME) when applicable
Assist in ensuring data backup and integrity
Help ensure that spare parts inventory is maintained at each FLNG site (HQ, plant) by complying with inventory control practices. Employ housekeeping practices to ensure that storage areas are tidy, accessible and items can be found with ease
Update logs of disposed hardware
Provide end-user training and instruction on systems, applications, security best practices, and company/IT policies in order to -maximize end-user productivity
Create, update, and maintain documentation as required and maintain Help Desk Scenarios procedures for troubleshooting
Adhere to all IT policies
Qualification
Required
Must be legally entitled to work in the United States
Must be Local, Role is on site
Must have or be able to acquire a Transportation Worker Identification Card (TWIC)
Computer Service (3+ years)
Customer Support (3 + years)
Enterprise Support Experience (3+ years)
Help Desk Systems Administration (3+ years)
Minimum 2-year degree (preferably in Computer Science) or alternately 2 years experience
Preferred
Plant-site experience
Microsoft Certified Professional ? MCITP or higher
A+ Certification
Company
NSBOmega Guyana Inc.
Building on the success of what is now known as Pims, Omega was formed in 1991 and began providing project personnel and software solutions to the oil and gas industry.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase