C1 · 18 hours ago
Service Tech III - Dedicated
New York, NY
Full-time
Onsite
Entry, Mid Level
$40/hr - $50/hr
2+ years expC1 is a leading provider of advanced communications and data technology for businesses. The Service Technician III is responsible for providing advanced technical support for voice, data, and video systems, ensuring high-quality service to clients through maintenance and troubleshooting.
Call CenterInformation TechnologyMessagingSaaSUnified CommunicationsVoIP
Responsibilities
Supplies advanced technical level support to client requests for emergency, routine, and remedial maintenance of complex telecommunications equipment and circuits
Performs moves, adds, and changes activities as required
Supports the development, design, installation, and maintenance of internal and external client networks
Supports the Microsoft Outlook, Windows NT, and other applicable products and software running on the network
Supports the computing hardware including PC’s, NT Servers, and peripheral devices
Assists in the development and implementation of policies and procedures encompassing the company’s LAN, desktop and services operations, and environment
Interfaces with clients to provide product information
Prepares and maintains installation records and documentation
Promotes professionalism by displaying a positive, professional image, and excellent attendance
Responds promptly to client complaints regarding workmanship and re-occurring service problems; personally follows through on client inquiries and requests; completes assigned projects within time frames committed to customers
Provides advanced level technical leadership and guidance in solving problems encountered in the field and takes personal responsibility for correcting client service problems
Works towards favorable response to company client satisfaction surveys
Supports retention of the existing and future client base
Ensures minimization of chronic and re-occurring system and equipment troubles
Qualification
Required
Available for over-time, as requested
AA/AS or BA/BS in Computer Science, or related technical/Business field
High degree of general network experience preferred including administrative and desktop support, client support and interpersonal experience
2 years of experience in Cisco IPT
Ability to effectively present information to management and customer groups in written and verbal formats
Ability to effectively respond to common inquiries or complaints
Video Conferencing
Audio Teleconferencing
Unified Messaging
Computer/Telephone Integration
Synchronous Optical Network (SONET)
VOIP
High-Speed Internet Access
Wireless
Experience with the installation and support of network operating systems such as Microsoft NT Server 4.0 and Windows 2000 Server
Experience with installation and support of desktop operating systems such as Windows 95 & 98, and Windows 2000 Professional
Cisco IPT
May be required to transport equipment and supplies from inventory location to field sites
Routine lifting required; must be able to lift minimum of 50 pounds
Benefits
401(k) Plan (35% employer match per dollar up to 10% employee contribution)
Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes member advocacy; and Kaiser)
RX Home Delivery
HSA with Employer Contribution
In-vitro Fertility (treatment coverage)
Dental
Vision (2 plans: 12-month and 24-month frames allowance)
FSA Plans (Healthcare, Dependent Care and Limited Purpose)
Pre-tax Commuter Plans
Employer-paid Life Insurance
Employer-paid Short + Term Disability
Long Term Disability (2 plans: Employer-paid or optional Self-paid)
Paid Parental Leave (4 weeks at 100%)
Employee Assistance Plan
Voluntary Life Insurance for team member, spouse and child
Voluntary Accidental Death for team member and spouse
Legal/ID Theft Plans
TeleHealth
Wellness via Omada Health (healthy living solution)
Travel Assistance
Business Travel Accident Coverage
Medical for foreign travel coverage
Employer-paid Pet Telehealth
Accident Insurance
Critical Illness Insurance
Hospital Indemnity Insurance
Volunteer Time Off
10 Holidays
Summer Sizzle
On Demand Pay (Daily Pay)
Company
C1
C1, the global technology solution provider elevating connected human experiences, is transforming the industry by creating connected experiences that make a lasting impact on customers, our teams, and our communities.
1001-5000 employees
H1B Sponsorship
C1 has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$58MKey Investors
Split Rock Partners
2014-09-30Acquired
2009-08-14Series Unknown· $1M
2005-07-11Series A· $12M
Leadership Team
Jeffrey Russell
Chief Executive Officer
John Lyons
President + Chief Executive Officer, Enterprise
Company data provided by crunchbase