LAZ Parking · 15 hours ago
Portfolio Manager- Lawrence, MA
Lawrence, MA
Contract
Onsite
Senior Level
5+ years expLAZ Parking is one of the largest and fastest growing parking companies in the country, dedicated to creating opportunities for employees and value for clients. The Portfolio Manager supports the Director of Operations or General Manager by overseeing the financial, operational, safety, and service success of a portfolio of hotels, while managing a team to achieve these goals.
CommercialCustomer ServiceEventsParkingResidential
Responsibilities
Responsible for the financial, operational, safety and service success at their portfolio
Managing, planning, scheduling, training, and directing the activities of the portfolio management team
Ensure that increased revenue, controlled expenses, and customer satisfaction is maximized by maintaining the highest level of safety & service thresholds and initiatives that are aligned with the expectations of our various clients
Additional duties as assigned
Ensure daily stand up meetings and resume meetings scheduled by client are attended by either Area Managers, Hospitality Managers or Assistant Hospitality Managers
Ensure LAZ internal stand up meetings (Pre-Shifts) are held each shift through Hospitality Managers, Assistant Hospitality Managers, Supervisors, or Shift Leads
Assist with the management and development of the Hotel Portfolio team to accomplish annual and periodic goals/initiatives, while embodying and using LAZ Parking’s culture as a guideline
Identify high potential employees to support the organization’s continued growth, both within your region and outside
Actively participate in the recruiting and onboarding process for prospective
Ensure all safety initiatives from the National Safety & Training Manager, Hospitality are rolled out to new and existing employees
Any and all safety concerns are reported to the Hospitality Manager for review and suggestions on how to improve safety at your hotel
Drive service results and establish goals by monitoring and responding to results from LAZ Service Shopper Reports and hotel internal service metrics
Responsible for cultivating client relationships and business retention
Implement and complete other projects, programs, and initiatives that may arise from the operation of assigned hotel(s)
Understand, implement, and deliver all requirements that are outlined within the contractual agreement between LAZ Parking and our clients
Responsible for planning and executing plan for the opening of new locations within their assigned portfolio
Assist the region with business development proposals and presentations, as needed
Prepare, review, and submit parking agreements within the market to the DOO/General Manager for completion
Responsible for claims and safety related training, prevention initiatives, and claims processing including claims investigation, client and guest follow-up, and compliant reporting
Responsible for overall financial success including audit compliance and ensuring the operation follows audit protocol
Responsible for payroll processing; ensuring sign off on hours in timely manner; collaborate with the local payroll department to ensure pay data is completed properly; work with Human Resources Business Partner to ensure proper wage and hour compliance
Responsible for ensuring LHIST data is entered daily and accurately
Responsible for financial management of assigned location ensuring adherence to budget and revenue enhancements as it relates to staffing, scheduling and operational expenses
Daily, Weekly, Monthly, and Annual financial and operational reports as required
Preparation of budgets/monthly reviews of profit/loss for their assigned portfolio
Monitor, review, and analyze the market rate structures
Qualification
Required
Bachelor's Degree or equivalent work experience required
5+ years in Management role
Must have experience managing P&Ls
Must be willing to travel to different hospitality locations on a daily/weekly basis as needed to support operations
Experience managing multi-site facilities is required
Valid driver's license required
Previous experience working in fast-paced environment with high customer expectations
Knowledge of Excel, Word, Power Point and General Microsoft Office Applications
Ability to communicate professionally and effectively
Ability to speak, read, and comprehends the English language
Must be open to feedback, differing opinions and other points of view
Demonstrates a sense of urgency and timeliness
Demonstrate the ability to seek improvement
Excellent teambuilding and interpersonal skills
Ability to produce and maintain an acceptable driving record and unrestricted drivers' license
Willingness to work in the elements – heat, wind, snow, rain, etc
Ability to lift, push and pull at least 50 pounds
Ability to stand, walk and run for extended periods of time
Ability bend, stoop, squat and lift frequently throughout a shift
Preferred
Prior experience in the hospitality industry (Parking, Restaurants, Hotels, etc.) is preferred
Benefits
401(k) with Employer Match
Medical, dental, vision – 3 plan options!
Company
LAZ Parking
A Hartford, Conn.-based provider of parking management services
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Harvest Partners Structured Capital
2015-09-22Private Equity
Leadership Team
Jeff Karp
President & Co-Founder
Jason Bendett
Deputy CFO
Recent News
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