SeaComm · 17 hours ago
Help Desk/PC Technician
Massena, NY
Full-time
Onsite
Mid Level
$21.76/hr - $27.20/hr
3+ years expSeaComm is a company focused on providing excellent service to its clients, and they are seeking a Help Desk/PC Technician to ensure proper computer operation for end users. The role involves receiving, prioritizing, documenting, and actively resolving end user help requests, providing hands-on support, and managing desktop processing needs.
BankingFinancial ServicesInsurancePayments
Responsibilities
Field incoming help requests from end users via both telephone and e-mail in a courteous manner. Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue. Build rapport and elicit problem details from help desk customers. Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician. Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
Manage all levels of desktop processing needs: provide troubleshooting and resource management assistance to M.I.S. staff, other Credit Union personnel, and members in the areas of networks, PCs, printers, peripheral hardware products, and PC operating systems; provide informal training and guidelines to memory management, network client installation and configuration, printer setup and configuration, Windows training, software installation. Assist in the development and application of internal standards and controls for PCs including software and hardware inventories, software library, installation records, user procedures and policies manual, and M.I.S. control policies
Research and recommend standard desktop hardware and software products for the Credit Union including PCs, printers, personal productivity software, etc. Review PC product purchase requests for non-standard or beyond standard products; consider compatibility, serviceability, need, and price in forming a recommendation on behalf of M.I.S. to the appropriate manager
Test fixes to ensure problem has been adequately resolved and perform post-resolution follow-ups to help requests
Perform other job-related duties as assigned
Qualification
Required
Three years to five years of similar or related experience
A two-year college degree, or completion of a specialized certification or licensing, or completion of specialized training courses conducted by vendors, or job-specific skills acquired through an apprenticeship program
Courtesy, tact, and diplomacy are essential elements of the job
Must be able to communicate and work effectively with a wide variety of people at all levels of technical proficiency
Excellent technical knowledge of PC hardware, software and peripherals
Hands-on hardware troubleshooting experience
Working technical knowledge of current network protocols, operating systems, and standards, including Windows 10, Windows 11 and Active directory
Ability to operate tools, components, and peripheral accessories
Able to read and understand technical manuals, procedural documentation, and OEM guides
Ability to conduct research into PC issues and products as required
Benefits
Paid Time Off
Paid Holidays
401K Plan
Medical
Dental
Vision
Flexible Spending Account Option
Life Insurance
Dependent and Spouse Life Insurance Options
Short Term Disability Insurance
Long Term Disability Insurance
Pet Insurance
Legal/ID Shield Options
Employee Referral Program
Paid Volunteer Day
Employee Loan Discounts
Accident Insurance Options
Hospital Indemnity Insurance Options
Specified Disease Insurance Options
Company
SeaComm
SeaComm is a credit union that deals with online payment, loans, insurance and financial services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Scott Wilson
President & Chief Executive Officer
Company data provided by crunchbase