Optum · 17 hours ago
Senior Customer Service Representative
United States
Full-time
Remote
Mid, Senior Level
$17.98/hr - $32.12/hr
1+ years expOptum is part of the UnitedHealth Group family of businesses, dedicated to providing the highest level of medical care. As a Senior Customer Service Representative, you will support members by providing information and resolving complex issues, ensuring they have access to the right care. This role involves handling escalated calls and educating customers on health care topics while working in a fast-paced environment.
EducationHealth CareMedicalPharmaceutical
Responsibilities
Serve as a resource or Subject Matter Expert for team members or internal customers
Handle escalated calls, resolving more complex customer issues
Demonstrate outstanding service to identify the source of the caller's issue and work to resolve the inquires in a timely and professional manner
Help guide and educate customers about the fundamentals and benefits of consumer - driven health care topics such as selecting the best benefit plan options, maximizing the value of their health plan benefits and choosing a quality care provider
Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
Assist customers in navigating myuhc.com and other UnitedHealth Group websites while encouraging and reassuring them to becoming self - sufficient with our tools
Qualification
Required
High School Diploma / GED
Must be 18 years of age OR older
1+ years of Customer Service experience OR experience in a medical office, health care, call center, or office setting with analyzing and solving customer problems
Proficient in translating health care - related jargon and complex processes into simple, step - by - step instructions customers can understand and act upon
Ability to work any of our full time, 8-hour shift schedules during our normal business hours of 9:00 am - 6:00 pm EST from Monday - Friday. It may be necessary, given the business need, to work occasional overtime or weekends
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner
Proficient conflict management skills including the ability to resolve stressful situations
All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Preferred
Health care experience
Knowledge of billing / finance and eligibility processes, practices, and concepts
Experience with working from home
Benefits
Comprehensive benefits package
Incentive and recognition programs
Equity stock purchase
401k contribution
Company
Optum
Optum is a healthcare company that provides pharmacy services, health care operations, and population health management. It is a sub-organization of UnitedHealth Group.
10001+ employees
H1B Sponsorship
Optum has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (648)
2024 (559)
2023 (620)
2022 (851)
2021 (593)
2020 (438)
Funding
Current Stage
Late StageLeadership Team
Daniel Castillo
Chief Executive Officer, Optum Care Delivery
J
Jay Green
Chief Financial Officer
Recent News
2025-11-29
2025-11-19
2025-11-07
Company data provided by crunchbase