Mercury Insurance · 1 day ago
Appraisal Specialist
United States
Full-time
Remote
New Grad, Entry Level
$31K/yr - $54K/yr
0+ years expMercury Insurance is dedicated to helping people restore their lives when unexpected events occur. The Appraisal Specialist is responsible for researching vehicle values and negotiating total loss settlements while providing excellent customer service and maintaining good relationships with clients and shops.
Insurance
Responsibilities
Research actual cash value of vehicles by gathering and analyzing current market information to reach an equitable settlement of damages for losses due to theft and collision, while maintaining good customer service and shop relations
Confirms title status, researches any customizations, prior damage and condition. Identifies irregularities such as vehicles with salvage titles, grey market vehicles, custom/modified vehicles, and prior damage to determine their true market value
Reviews DMV reports and identifies the correct transfer of ownership documents to send to the registered owner, secures lienholder payoff amounts and Letter of Guarantee
Negotiates storage fees with body shops and towing yards
Responds to written correspondence in a timely and efficient manner. Routes correspondence to Claims Document Processing to obtain correct paperwork when needed
Stays updated on current vehicle values, industry and market trends, State licensing, and Company policy and procedures
Contacts adjusters to confirm coverage, determine potential limits issues or possible fraudulent activity, and obtains approval to settle property damage
Initiates contact with insureds/claimants or their representatives regarding total loss
Completes and maintains comprehensive documentation of material damage information for assigned files and submits appropriate reports in a timely manner
Qualification
Required
High School Diploma or GED
You will be required to obtain a Company sponsored Adjuster's license to handle claims, which will include a fingerprint background check, to be secured upon hire
Experience with Total Loss handling or customer service experience
Solid comprehension of basic principles and practices of Company policies and procedures upon completion of formal and informal Claims Training
Ability to multi-task in a fast-paced environment, prioritize responsibilities, and deliver accurate work products to expedite a claims resolution
Has a passion for serving customers in their time of need
Possesses advanced written and verbal communication skills to professionally represent the Company in multi-channel correspondence with internal and external customers
Ability to facilitate engagement to maintain high morale and ensure employee retention
Collaborates well with others. We are one team with a common goal
Ability to build rapport utilizing emotional intelligence
Views conflict resolution as an opportunity
Has self-motivation and accountability while working remotely
Demonstrated proficiency with MS Office products (Outlook, Word, Teams) and claims related software
Must have dedicated workspace that is free from distractions
Preferred
Associate Degree
6+ months related experience
Experience with handling high call volume in a professional call center
Demonstrates intellectual curiosity by seeking out efficiencies through process improvement or technology
Takes ownership of any process they can improve
Assumes positive intent in all interactions
Seeks growth within and beyond this role
Benefits
Competitive compensation
Flexibility to work from anywhere in the United States for most positions
Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
Medical, dental, vision, life, and pet insurance
401 (k) retirement savings plan with company match
Engaging work environment
Promotional opportunities
Education assistance
Professional and personal development opportunities
Company recognition program
Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more
Company
Mercury Insurance
Mercury Insurance has offered quality insurance for personal auto insurance to homeowners insurance to mechanical breakdown protection.
5001-10000 employees
H1B Sponsorship
Mercury Insurance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (23)
2023 (14)
2022 (15)
2021 (8)
2020 (13)
Funding
Current Stage
Public CompanyTotal Funding
unknown1985-11-29IPO
Leadership Team
T
Ted Stalick
SVP & CFO
V
Victor Joseph
President & Chief Operating Officer
Recent News
2026-01-22
2026-01-20
2026-01-16
Company data provided by crunchbase