Manager, Customer Success - MM jobs in United States
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Toast · 16 hours ago

Manager, Customer Success - MM

positionUnited States
timeFull-time
remoteRemote
seniorityMid, Senior Level
money$104K/yr - $166K/yr
date8+ years exp

Toast creates technology to help restaurants and local businesses succeed in a digital world. As a Manager of Customer Success, you will hire, develop, coach, and manage a team of Customer Success Managers to maximize customer value and drive customer growth while ensuring a high-quality customer experience.

DeliveryPoint of SaleSaaS
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Comp. & Benefits

Responsibilities

Manage a team of 6-8 CSMs to provide the best-in-class customer experience while exceeding growth and retention goals
Exceed monthly, quarterly, and annual revenue, nps, go live, and product activation/ adoption goals
Work closely with cross-functional partners to drive the highest levels of customer success throughout the post-live customer journey
Develop and implement innovative ways to work smarter and scale the team
Act as a point of escalation for restaurant customer concerns and acute issues
Uncover and create opportunities to drive customer growth (revenue, expansion, efficiencies) through regular books of business reviews
Manage the use of Salesforce.com and all related applications
Work with IT and BI teams to implement and improve reports, system rules & workflows, dashboards, automated emails, surveys, and more
Be an ambassador for the Toast culture - helping to ensure a high bar for performance and a trusting, collaborative and fun environment

Qualification

Customer success managementTeam leadershipProject managementTechnical aptitudeCross-functional initiativesAnalytical skillsMultitaskingHospitality backgroundCommunication skillsInterpersonal skillsCreativity

Required

8+ years in customer success or sales
2+ years experience successfully leading & managing teams
Minimum four-year college degree from an accredited institution
Extensive experience leading large cross-functional initiatives
Excellent communication, interpersonal and writing skills
Love for developing people in a high growth environment
Enthusiastic about technology with demonstrated technical aptitude
Strong project management skills and an ability to multitask
Creative, analytical and execution-oriented
Ability to effectively operate both strategically and tactically

Preferred

Hospitality background is a nice to have

Benefits

Competitive compensation and benefits programs
Cash compensation (overtime, bonus/commissions, if eligible)
Benefits
Equity (if eligible)

Company

Toast

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Toast is a point-of-sale and restaurant management platform designed for businesses in the food service and hospitality industry.
dateFounded in 2011
location
Boston, Massachusetts, USA
people-size1001-5000 employees
web-link
https://pos.toasttab.com

Funding

Current Stage
Public Company
Total Funding
$961.95M
Key Investors
12 West CapitalT. Rowe PriceBessemer Venture Partners
2021-09-22IPO
2020-11-23Secondary Market· $60M
2020-02-14Series F· $400M

Leadership Team

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Aman Narang
CEO and Co-Founder
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Steve Fredette
Co-founder and President
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Recent News

Crunchbase News
Capital One To Buy Fintech Startup Brex At Less Than Half Its Peak Valuation In $5.15B Deal
2026-01-23
Benzinga.com
Toast, Southern And More On CNBC's 'Final Trades'
2026-01-22
Newswire
DeliverThat Joins Toast Partner Ecosystem, Enabling Seamless Catering Delivery for Restaurants
2026-01-16
Company data provided by crunchbase