Maximus · 14 hours ago
Associate Project Manager - Knowledge Content Manager (Remote)
United States
Full-time
Remote
Mid Level
$67K/yr - $107K/yr
3+ years expMaximus is a company focused on delivering knowledge management capabilities for contact centers. The Knowledge Content Manager will serve as a Subject Matter Expert, developing and managing knowledge content while improving processes and tools for automation and collaboration.
Business Process Automation (BPA)ConsultingEducationGovernmentGovTechHealth CareInformation Technology
Responsibilities
Support project management initiatives
Schedule, plan, and coordinate project management activities
Maintain project tracking tools and project documentation
Communicate with project stakeholders
Build and maintain knowledge base in SharePoint or other Content Management Systems
Build document management processes and procedures
Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current
Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content
Design and implement work flows to manage documentation process
Create training material in support of the Knowledge management process
Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint
Continuously improve knowledge-sharing processes based on feedback and agency needs
Qualification
Required
Bachelor's degree in related field
3-5 years of project management experience required
Equivalent combination of education and experience considered in lieu of degree
3+ years of Knowledge/Content Management or Information Governance experience
1 - 3+ years of immigration law experience
3+ years of analytics, plain language and business writing skills
Preferred
Experience working at a contact center and deep knowledge of contact center trends and best practices as it relates to knowledge/content management
Experience developing content tailored to the needs of contact center agents and customers
Experience working in a government or federal contracting environment
Certifications such as Certified Knowledge Manager (CKM) or AIIM Certified Information Professional (CIP)
Benefits
Health insurance coverage
Life and disability insurance
A retirement savings plan
Paid holidays
Paid time off
Company
Maximus
Providing government technology services, digitally enabled customer experiences, and clinical health services that change lives.
10001+ employees
H1B Sponsorship
Maximus has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (39)
2024 (39)
2023 (50)
2022 (42)
2021 (36)
2020 (42)
Funding
Current Stage
Public CompanyTotal Funding
$7.93M2010-12-09Post Ipo Equity· $7.93M
Leadership Team
Elisabeth Schmidt
Senior Vice President
Michael Mateer
Sr. Vice President, Enterprise Technology
Recent News
2025-11-20
Company data provided by crunchbase