Clevanoo LLC · 9 hours ago
Desktop Support Technician
Austin, TX
Contract
Onsite
Mid, Senior Level
4+ years expClevanoo LLC is seeking an experienced Desktop Support Technician to provide high-quality, onsite technical support in an enterprise environment. The ideal candidate will support executive-level users and serve as a local leader and mentor to junior technicians while troubleshooting hardware and software issues.
Staffing & Recruiting
Hiring Manager
Maithili K
Responsibilities
Perform installation, repair, and preventative maintenance of personal computers (desktops and laptops) and related systems
Troubleshoot and resolve hardware, software, and peripheral issues in an enterprise environment
Identify and escalate network-related issues as they pertain to desktop and laptop systems
Provide “white-glove” executive-level technical support
Support Microsoft productivity tools, including Office 365 and Microsoft Teams
Support and troubleshoot video teleconferencing solutions such as Cisco Webex
Deliver end-user training, create technical processes, and develop knowledge documentation
Lead and support various IT project efforts
Serve as a local technical leader and mentor to junior technicians
Must pass a Criminal Justice Information Systems (CJIS) background check upon hire
Qualification
Required
4+ years providing white-glove, executive-level technical support
5+ years providing end-user desktop support
5+ years supporting personal computer hardware and routine software installations
5+ years troubleshooting IT hardware and peripherals in an enterprise environment
5+ years supporting Microsoft productivity tools (Office 365, MS Teams)
4+ years supporting video teleconferencing solutions (e.g., Cisco Webex)
Must pass a Criminal Justice Information Systems (CJIS) background check upon hire
Preferred
5+ years creating technical knowledge articles and documentation
4+ years utilizing ServiceNow in a support environment
5+ years working in a multi-vendor support environment
Company
Clevanoo LLC
At Clevanoo LLC, we believe that great companies are built with great talent — and we make it our mission to connect them.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase