Liberty Mutual Insurance · 17 hours ago
Senior Claims Resolution Specialist Attorney Represented, Bodily Injury
US-IL-Naperville
Full-time
Hybrid
Mid, Senior Level
$67K/yr - $114K/yr
3+ years expLiberty Mutual Insurance is seeking a Senior Claims Resolution Specialist to manage attorney represented and litigated auto and homeowner's bodily injury claims. This role involves investigating and resolving claims while providing quality service to policyholders for mild to moderate severity and complexity claims.
FinanceFinancial ServicesInsurance
Responsibilities
Manages, investigates, and resolves claims. Investigates and evaluates coverage, liability, damages, and settles claims within prescribed authority levels
Identifies potential suspicious claims and refers to SIU and identifies opportunities for third party subrogation
Prepares for and attends trials, hearings and conferences and reports to Home Office and local management on status
Confers with trial counsel and prepares trial reports
Communicates with policyholders, witnesses, and claimants in order to gather information regarding claims, refers tasks to auxiliary resources as necessary, and advise as to proper course of action
Responds to various written and telephone inquiries including status reports
Ensures adequacy of reserves
Recommends reserve increases on cases in excess of authority
Accountable for security of financial processing of claims, as well as security information contained in claims files
Updates files and provides comprehensive reports as required
Responsible for managing the practices and billing activities of outside and in-house counsel
Expected 10% travel for trials, mediations, and in-person events
Qualification
Required
Minimum of two days in office per month
All qualified applicants will reside within a 50-mile radius of the Plano TX; Indianapolis, IN; or Naperville, IL office
Attendance and active engagement during training is mandatory
Strong written and oral communications skills required
Strong interpersonal, analytical, negotiation and investigative skills required
The capabilities, skills and knowledge required is normally acquired through a Bachelor's degree or equivalent experience and at least 3 years of directly related experience
Ability to obtain proper licensing as required
Preferred
3+ years of Personal Lines Third Party Auto Casualty experience
3+ years of Litigation experience
Customer service experience preferred
Strong competency of legal liability, general insurance policy coverage and State Tort Law
Benefits
Flexible Time Off Annual Accrual - days: 15
Company
Liberty Mutual Insurance
Liberty Mutual Insurance provides a broad range of insurance products and services.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$886.84M2025-09-17Debt Financing· $886.84M
Leadership Team
Julie Haase
EVP and Chief Financial Officer, Liberty Mutual Insurance
Joann Gomez
Division Vice President, Risk Management - West Zone
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