PreSales Collective · 11 hours ago
Director of Customer Success & Account Management (NYC)
United States
Full-time
Remote
Lead/Staff, Director/Executive
5+ years expCast AI is the leading Application Performance Automation platform, and they are seeking a Director of Customer Success & Account Management for the Americas. This role involves leading a high-performing team to drive customer adoption, satisfaction, and revenue growth through strategic account management and relationship building.
Communities
No H1B
Responsibilities
Team Leadership: Build and lead a collaborative, high-performing team culture that drives pipeline, delivers results, and supports the growth and success of every team member
Hands-on Impact: Make a difference for your team and your customers by staying close to the field - joining customer calls, removing obstacles, and driving meaningful impact where it matters most
Customer Relationship Management: In addition to managing the team, you will own a portfolio of accounts, building and maintaining strong, long-term customer relationships to ensure adoption, satisfaction, and retention
Account Growth: Identify and execute upsell and cross-sell opportunities to expand customer accounts and drive revenue growth, while coaching and motivating the team to do the same
Onboarding and Training: Work closely with Technical Account Managers to guide new customers through a well-defined and closely managed onboarding process, ensuring rapid adoption, clear value realization, and a fast transition into expansion motions
Cross-functional Collaboration: Collaborate closely with Sales, the TAM team, R&D, Partners, and other key stakeholders across the company to ensure the growth and long-term success of your accounts
Qualification
Required
5+ years of experience working with enterprise organizations, navigating complex decision-making structures and multi-year customer engagements
Proven experience leading Sales or Account Management teams, with a track record of driving performance and results
Strong ability to identify key stakeholders, understand customer needs, and tailor solutions and proposals to address those needs effectively
Demonstrated success in negotiation and closing, paired with a strong commitment to long-term customer satisfaction and retention
Experience with Kubernetes, the enterprise sales lifecycle, and the cloud ecosystem is a significant advantage
Benefits
401(k) retirement plan 100% company match on employee contributions up to 6% of pay (available after 3 months of employment).
Access UnitedHealthcare plans including medical, dental, and vision coverage.
Equity options.
Learning budget for your professional and personal growth.
Team-building budget and company events to connect with your colleagues.
Equipment budget to ensure you have everything you need.
Company
PreSales Collective
Community for all things PreSales: Leaders + Sales, Solution, Value Engineers + Solutions Architects + Aspiring SEs.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Jose Espinoza ☁
PreSales SoCal Co-Founder & PSC Regional Lead
Company data provided by crunchbase