Single Aim · 1 day ago
Customer Success Manager (Healthcare / Clinical Operations)
United States
Full-time
Remote
Mid Level
3+ years expSingle Aim is a rapidly growing healthcare marketplace that connects physicians with Nurse Practitioners and Physician Assistants. They are seeking a Customer Success Manager to manage relationships between physicians and clinicians, ensuring effective onboarding, strategic matching, and operational agility in a startup environment.
Government Administration
Responsibilities
End-to-End Onboarding: You will run the show from the moment a physician or clinician signs up. You will vet them, understand their practice needs, and guide them through the matching process
Strategic Matching: You will actively manage the "matchmaking" between physicians and NPs/PAs. This involves high-touch communication (calls/texts/emails) to ensure both parties feel confident in the partnership
Relationship Management: You are the main point of contact for our larger clients and key physician partners. You will build trust, ensure retention, and solve complex issues before they escalate
Operational Agility: We are a startup. Our "admin panel" is flexible and evolving. You will need to be comfortable working outside of rigid software, manually fixing issues, and using your judgment to keep operations moving
Feedback Loop: You will work directly with the Founder to translate customer pain points into product improvements
Qualification
Required
3+ years of experience in Healthcare Customer Success, Provider Relations, or Clinical Operations
A background as a clinician (NP, PA, RN) with a strong desire to move into a full-time operational/business role
Deep familiarity with healthcare workflows (credentialing, malpractice, scope of practice)
Based in the U.S. with excellent written and verbal communication skills
Preferred
You are a Nurse Practitioner (NP) or Physician Assistant (PA)
You have worked at an early-stage HealthTech startup (Seed to Series B)
Benefits
Remote-first culture that values output over hours.
Company
Single Aim
Start and scale your healthcare business confidently with our network of 50-state licensed collaborating physicians and team of healthcare consultants.
0-1 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase