Cloud Support Engineer jobs in United States
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Netskope · 18 hours ago

Cloud Support Engineer

positionUnited States
timeFull-time
remoteRemote
seniorityMid, Senior Level
money$69K/yr - $140K/yr
date5+ years exp

Netskope is a market-leading cloud security company that aims to redefine Cloud, Network, and Data Security. The Cloud Support Engineer will be the primary point of contact for technical support, working closely with customers and internal teams to troubleshoot issues and ensure top-class customer service.

Cloud SecurityCyber SecurityEnterprise SoftwareSoftware
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Growth OpportunitiesbadNo H1BnoteSecurity Clearance Requirednote

Responsibilities

Be the primary point of contact for technical support and escalation cases
Regularly communicate status updates to Customers
Be intuitive and inventive to troubleshoot issues and find workarounds for customers
Work collaboratively with peers, customers, Sales, Customer Experience, and others
Receive functional, performance and security issues from Customers and promptly follow-up with Engineering and DevOPS
Be a self-starter with the ability to multi-task in a high-pressure, fast-paced, fast growth environment
Write technical notes, application notes, case studies, knowledge base articles, and solutions for the Support Portal
Comply with published response targets associated with customer support cases
Regularly communicate with customers via video conference and telephone

Qualification

TCP/IP knowledgeNetwork security technologiesUNIX/Linux administrationCloud apps familiaritySalesforce ServiceCloudEmpathy for customersCommunication skillsInterpersonal skills

Required

5+ years of experience in supporting large enterprise customers
Strong TCP/IP knowledge
Excellent knowledge and prior experience supporting network security technologies such as: Proxies, NG Firewalls, SSL/IPSec, VPN's, SSO
Familiarity with DLP and Encryption gateways
Demonstrable experience with systems installation, configuration and administration of UNIX/Linux and Windows­ based systems (prior Active Directory/LDAP experience desirable)
Expert in troubleshooting various scenarios and systems by using knowledge of common tools (tcpdump) and protocols (TCP/IP, NTP, DNS, DHCP, etc.)
Familiarity with cloud apps and services
Strong empathy for customers AND passion for revenue and growth
Excellent Communications and Interpersonal Skills required, with a passion for the Cloud and related new technologies
Prior experience working with Salesforce ServiceCloud or other support portal tools
May be required to have a flexible schedule that includes some weekend days
Must be able to obtain a security clearance
Available for after-hours on-call support as needed

Preferred

Bachelors degree preferred

Benefits

Participation in a bonus plan (for non-sales roles)
Stock award program
Comprehensive health plan

Company

Netskope

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Glassdoor4.5
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Netskope is an IT firm that specializes in real-time security, stopping threats, protecting data, and network management services.
dateFounded in 2012
location
Santa Clara, California, USA
people-size1001-5000 employees
web-link
https://www.netskope.com

Funding

Current Stage
Public Company
Total Funding
$1.44B
Key Investors
Morgan StanleyICONIQ GrowthSequoia Capital Global Equities
2025-09-18IPO
2024-09-30Series Unknown
2023-01-05Convertible Note· $401M

Leadership Team

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Sanjay Beri
CEO & Founder
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Krishna Narayanaswamy
Founder & CTO
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Company data provided by crunchbase