Manager, Field Ops - Residential jobs in United States
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Ezee Fiber · 13 hours ago

Manager, Field Ops - Residential

positionDetroit, MI
timeFull-time
remoteOnsite
seniorityMid, Senior Level
money$80K/yr - $90K/yr
date5+ years exp

Ezee Fiber is committed to delivering speed, simplicity, and service in connectivity solutions. They are seeking a driven Residential Field Operations Manager to oversee installation, service, and quality assurance for residential customers, leading a team of field technicians and supervisors to ensure operational excellence and exceptional customer experience.

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Responsibilities

Lead the day-to-day installation, service, and quality assurance operations
Develop and maintain departmental protocols and procedures
Manage the performance of field operations technicians and supervisors
Engage and partner with internal teams in delivering outstanding customer experience
Meet and exceed departmental and company KPIs
Develop and lead a growing team to achieve operational targets
Build relationships with internal and external customers
All other duties as assigned

Qualification

Telecommunications experienceTechnical supervisory experienceProcess managementAnalytical skillsLeadershipProject managementOrganizationProfessionalismValid Driver’s LicenseTime managementCritical thinking

Required

Bachelor's degree in electronics or related field, equivalent work experience, industry certifications
Five (5+) years of telecommunications or fiber industry experience with at least two (2) years of technical supervisory experience
Proven process and performance management
Proven leadership, time management, organization, critical thinking, and professionalism
Analytical, project management, SME in tools, guidelines/policy, and products
Valid Driver's License
Candidates must be legally authorized to work in the United States, without Sponsorship

Benefits

Health, Dental and Vision insurance
401k match
Paid time off and other generous benefit programs
Tuition reimbursement

Company

Ezee Fiber

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Ezee Fiber is a digital infrastructure platform that invests in and operates lightning-fast fiber networks.
dateFounded in 2021
location
Houston, Texas, USA
people-size201-500 employees
web-link
https://ezeefiber.com/

Funding

Current Stage
Growth Stage

Leadership Team

M
Matthew Marino
Chief Executive Officer
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Scott Widham
Founder and CEO
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Company data provided by crunchbase