Heritage Health · 11 hours ago
Director of Clinic Operations
Coeur d'Alene,ID,US
Full-time
Onsite
Lead/Staff, Director/Executive
3+ years expHeritage Health is dedicated to enhancing lives through quality healthcare services. The Director of Clinic Operations provides strategic leadership across all clinic locations, ensuring operational consistency, patient experience, and effective staffing while collaborating with various stakeholders to improve clinic performance.
Health Care
Responsibilities
Provide direct leadership and oversight for Clinic Managers across all locations
Ensure consistent operational standards, workflows, and performance expectations across clinics
Act as the primary operational liaison between clinic sites and senior leadership
Support Clinic Managers in daily problem solving, escalation, and execution of organizational initiatives
Own clinic-level access and throughput performance, including: Patient wait times, Cycle times, Third Next Available Appointment (TNAA), Visit completion and no-show trends
Use data to identify bottlenecks in front office, rooming, provider flow, and checkout
Partner with scheduling, call center, and centralized services to align demand and capacity
Apply Lean concepts (standard work, visual management, load leveling, real-time rebalancing)
Design, implement, and sustain a Daily Management System (DMS) across clinics
Establish Leader Standard Work for Clinic Managers and reinforce consistent use
Sponsor and coach PDCA cycles and root cause analysis on recurring barriers
Ensure improvements translate into updated standard work, not one-time fixes
Lead, coach, and develop Clinic Managers as frontline operational leaders
Support Clinic Managers in: Performance management, Staff development, Training and onboarding, Staffing models and coverage planning
Foster a cooperative, respectful, and accountable work environment consistent with Heritage Health values
Oversee clinic budgets, labor utilization, and productivity performance
Monitor financial drivers including visit volume, staffing efficiency, overtime, and supply usage
Ensure economical use of facilities, equipment, and supplies
Partner with finance and clinic leadership to address performance gaps
Ensure clinics operate in compliance with: HRSA/FQHC requirements, Federal and state regulations, Organizational policies and procedures
Support and participate in quality improvement initiatives
Reinforce a culture of safety and readiness for audits and site visits
Collaborate with facilities leadership on building, equipment safety, and maintenance
Coordinate clinic operations with centralized services including: Billing, Call Center, Referrals, Care Management
Partner with clinical leadership in a dyad leadership model
Support system-wide projects, pilots, and operational redesign efforts
Regular and predictable attendance is an essential function of this position
Performs miscellaneous job-related duties as assigned
Accountable for fostering an environment and culture that focuses on fulfilling the organization’s mission, vision, and values through collaboration
Leads and mentors direct reports so that they have the tools and resources needed to partner efficiently with each other, employees and community partners
Practices effective communication with active listening, adaptability, empathy, and transparency
Leads by an example of self-awareness and curiosity by proactively seeking feedback and modifying behavior accordingly
Ensures every member of the team works to their fullest potential by driving engagement, accountability, setting goals, and providing direction
Fosters a trust-based work environment as a leader by modeling dignity, respect, fairness, and confidentiality
Qualification
Required
Bachelor's degree in healthcare administration, business, nursing, behavioral health, or related field (Master's preferred)
3–5+ years of progressively responsible clinic or healthcare operations leadership experience
FQHC / Community Health Center experience strongly preferred
Demonstrated experience with quality improvement and operational redesign
Ability to pass required background checks
Preferred
Master's degree in healthcare administration, business, nursing, behavioral health, or related field
FQHC / Community Health Center experience
Benefits
Health Insurance: 100% employer-paid employee coverage for medical, dental, and vision plans for full-time employees.
Life Insurance: Employer-paid for 1x annual salary (optional coverage available for additional cost).
Disability Insurance: Short-term disability insurance based on age & salary. 100% employer-paid long-term disability insurance.
Retirement: 403 (b) plan: Heritage Health matches up to 4% of employee contributions.
Paid Time Off Benefits: 120 hours PTO (Paid Time Off)
56 hours EIB (Extended Illness Bank)
80 hours Company Holidays (for full-time employees)
Employee Assistance Program (EAP): Enjoy free telehealth visits for healthcare, counseling, and health and wellness coaching for all employees and their immediate household members.
Company
Heritage Health
Heritage Health delivers a healthcare experience that provides hope, inspires change and extends life for its patients .
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Mike Baker
Chief Executive Officer
Mark Hampe
Chief Financial Officer
Company data provided by crunchbase