Ting Internet · 20 hours ago
Inside Sales Representative
United States
Full-time
Remote
Entry, Mid Level
$44K/yr - $48K/yr
2+ years expTing Internet is a leading fiber Internet provider in the United States, delivering future-proof internet in over a dozen Ting Towns across the country. The Inside Sales Representative will be the first point of contact for potential customers, guiding them through the sign-up process for high-speed internet and mobile services while providing exceptional customer service.
InternetMobile
Responsibilities
Achieve sales quota: Consistently meet or exceed monthly sales goals and performance metrics through effective inbound sales techniques and proactive follow-ups
Deliver exceptional service: Provide an extraordinary customer experience in every interaction, addressing questions and concerns with a friendly and helpful attitude so that customers feel valued and well-informed
Respond to inbound inquiries: Promptly answer incoming calls and live chats from consumers seeking internet service, providing clear information about our products, pricing, promotions, and installation processes
Place orders and schedule installations: Assist customers in selecting the right internet (and optional mobile) plans, place their orders, and coordinate installation appointments or service activations
Update customer records: Thoroughly update lead status, customer records, and interaction notes in our CRM after each contact
Follow up on leads: Make outbound follow-up calls and/or send emails to sales leads (prospective customers who have expressed interest), answer any additional questions, and encourage them to sign up for our services
Continuous learning: Maintain up-to-date product knowledge of our internet, mobile, and value-added service offerings and continuously improve your sales skills and industry knowledge to better serve customers
Qualification
Required
At least 2 years of experience in an inside sales or similar customer-facing sales role
Demonstrated success in meeting or exceeding sales targets or quotas in previous positions
High school diploma or equivalent is required
Excellent interpersonal, verbal, and written communication skills, with an ability to clearly convey product information and value to customers
Detail-oriented with strong analytical and problem-solving abilities, and a proactive 'get things done' approach to overcoming challenges
Able to think on your feet and adjust your communication style to different customers and situations, thriving in a dynamic environment
A customer-centric attitude with a passion for delivering exceptional service and ensuring a positive experience for every client
High level of accountability and personal drive, evidenced by consistent follow-through on leads/tasks and a reliable, results-driven work ethic
Tech-savvy and comfortable using CRMs and similar software
A collaborative team player who can work effectively with colleagues and is open to coaching and feedback to continuously improve
Candidates must be based in North America and able to work Eastern Time Zone hours
A reliable high-speed internet connection and a quiet, distraction-free workspace are required to handle customer calls and online chats effectively
Preferred
Experience in telecommunications, retail, or B2B sales is preferred
Post-secondary education in Business, Marketing, Communications, or a related field is an asset, but not mandatory if you have relevant sales experience
Experience with tools like Amazon Connect (Cases), HubSpot, and Google Workspace (G-Suite) is a plus
Company
Ting Internet
At Ting Internet, we are bridging the digital divide in communities across the United States with our state-of-the-art fiber optic internet.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$263MKey Investors
Generate Capital
2024-08-20Debt Financing· $63M
2022-08-09Private Equity· $200M
Leadership Team
Sarah Falvey
Chief of Staff to the CEO
Jason Smith
Chief Networks Officer and Executive Vice President of Operations
Recent News
2025-11-08
2025-11-07
2025-07-08
Company data provided by crunchbase