Cogency Global Inc. · 16 hours ago
Client Service Specialist
Albany, NY
Full-time
Onsite
New Grad, Entry LevelCogency Global Inc. is a family-oriented professional company seeking a Client Service Specialist. The role involves direct client interaction, processing orders, resolving issues, and assisting clients in using proprietary applications, while ensuring excellent customer service and attention to detail.
Financial ServicesLaw EnforcementLegalProperty Management
Hiring Manager
Frank Biafore
Responsibilities
You will be in direct contact with clients– processing orders, resolving any issues, request for assistance
Ability to respond promptly to client questions and concerns
Helping clients to use COGENCY GLOBAL’s proprietary applications (training provided)
Guiding clients through the process of working with state and local public offices
Working with public offices and commercial agents on the client's behalf
Reviewing legal documentation –attention to detail is a must
Multi-tasking effectively
Excellent customer service skills
Proficient in Microsoft Office programs (especially Word, Excel, and Outlook software)
Team player
Great written and verbal communication
Prior Corporate knowledge and paralegal experience is preferred (Other duties may be assigned to meet business needs)
Qualification
Required
Prior corporate and customer service knowledge
Computer-knowledgeable
Strong proficiency in verbal and written communication
Organized and detail-oriented
Ability to respond promptly to client questions and concerns
Helping clients to use COGENCY GLOBAL's proprietary applications (training provided)
Guiding clients through the process of working with state and local public offices
Working with public offices and commercial agents on the client's behalf
Reviewing legal documentation – attention to detail is a must
Multi-tasking effectively
Excellent customer service skills
Proficient in Microsoft Office programs (especially Word, Excel, and Outlook software)
Team player
Great written and verbal communication
Bachelor's degree
Preferred
Prior corporate knowledge and paralegal experience
Benefits
35-hour work week
Relaxed and Casual dress code for Summer months & Fridays
Educational assistance program for all of our eligible staff members
Continuous Learning is encouraged through our Quarterly New Hire Seminars & Knowledge Sharing sessions
We offer Paid community service days to all our eligible staff members and NYC Headquarters participates in number of charity drives throughout the year
A commitment to diversity & inclusion
401k up to 5% price match, Access to FSA
80% covered Medical Insurance & 80% covered Dental & Vision insurance
Company
Cogency Global Inc.
Established in 1980, Cogency Global Inc. (formerly known as, National Corporate Research, Ltd.
Founded in 1980
201-500 employees
H1B Sponsorship
Cogency Global Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Growth StageTotal Funding
unknown2022-02-15Acquired
Leadership Team
Terrie Campbell
Chief Executive Officer
Recent News
2025-09-16
2025-09-12
Company data provided by crunchbase