Naples Comprehensive Health - NCH · 13 hours ago
Admin Associate Retail & Guest Relations
Naples, FL
Full-time
Onsite
Entry Level
2+ years expNCH is an independent, locally governed non-profit delivering premier comprehensive care. The Administrative Associate Retail & Guest Relations is responsible for assisting the Retail Manager with the overall operations of both NCH Gift Shops, managing volunteer performance, and ensuring customer satisfaction.
Health CareMedical
Responsibilities
Updates/rotates merchandise on the online Gift Shop website based on inventory, season, and trends
Responsible for purchasing minor merchandise by researching emerging products, anticipating buyer interest; negotiating volume price breaks, placing and expediting orders, verifying receipt, pricing, and displaying
Orients, trains, and recognizes volunteers
Trains volunteers by reviewing policies and procedures, new merchandise; developing and implementing new product training; collaborating with Retail Manager on updated policies and procedures
Assists with the implementation of internal vendor sales
Helps customers by providing information, answering questions, obtaining merchandise requested, completing payment transactions, preparing merchandise for delivery
Assists Retail Manager with providing a strong leadership presence and control in store, while ensuring that all customers receive excellent service and quality merchandise
Utilizes accepted NCH accounting policies and procedures to ensure daily sales reconciliation, daily deposits, total monthly sales reports, Micros reports
Continually works with Manager to seek ways to assure that processes are in place to minimize financial risk including theft and/or error
Actively assists and supports departmental activities to ensure that operational expenses are equal to or less than the approved budget
Assist management/leadership and department by performing clerical duties
Coordinate and arrange meetings, prepare agendas, reserve, and prepare facilities, record and transcribe minutes of meetings
Maintain calendars and scheduling
Works with Timekeeping Associates to forward the exception logs daily
File and retrieve information as required
Receive and distribute incoming and outgoing mail, including email, answering routine requests and inquiries
Compose and type correspondence, reports, and presentations with appropriate follow-up to ensure timeliness and accuracy
Maintain engagement file, itineraries, and calendar of events
Make travel accommodations and reservations
Order and maintain unit supplies
Receive incoming calls and handle those not requiring management/leadership’s attention
Develop, maintain, and reconcile reports and presentations as required
Special project support and other duties as assigned
Qualification
Required
Minimum of High School or GED required; Associates Degree preferred
Minimum of 2 years of experience in a retail setting
Minimum of 2 years in a clerical office setting
Intermediate computer knowledge: Uses Microsoft Word, Excel, Outlook, and Windows
Proficiency in Microsoft Office applications including MS Word, Outlook, Excel, and PowerPoint
Ability to communicate and work effectively with patients and employees at all levels in the company
Ability to organize and prioritize workload
Ability to use discretion and maintain confidentiality
Excellent communication skills both written and verbal
Excellent customer service skills
Ability to maintain a courteous and professional demeanor
Ability to work cooperatively with all internal and external contacts in a non-judgmental manner
Ability to perform multiple tasks in a fast-paced environment
Follow verbal and written directions with ease
Ability to be flexible in work style
Ability to work in a team environment and be a team player
Preferred
Associates Degree preferred
Company
Naples Comprehensive Health - NCH
Naples Comprehensive Health (NCH) is an Advanced Community Healthcare System™ in Naples, Florida, serving Southwest Florida with premier routine, critical, and specialty care.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$0.08MKey Investors
Naples Children & Education Foundation
2023-03-20Grant· $0.08M
Leadership Team
Paul Hiltz MHA FACHE
CEO/President
Rick Wyles
Chief Financial Officer
Recent News
2026-01-20
Morningstar.com
2025-11-05
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