Senior Data Analytics jobs in United States
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Miratech · 5 hours ago

Senior Data Analytics

positionUnited States
timeFull-time
remoteRemote
seniorityMid, Senior Level
date2+ years exp

Miratech is an IT services and outsourcing company that provides services to multinational organizations all over the world. The Senior Data Analyst is responsible for analyzing IVR performance and caller behavior data to identify trends, uncover issues, and provide actionable insights that improve the overall caller experience.

Outsourcing
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Analyze IVR and caller behavior data to identify trends, patterns, and improvement opportunities
Develop and maintain reports and dashboards that track IVR performance and customer experience metrics
Use SQL and Excel to extract, clean, and analyze data from IVR and call center systems
Design and build custom Tableau reports for business and technical stakeholders
Collaborate with Product Owners, Engineers, and business teams to define analytics requirements
Provide data-driven insights to support IVR design, optimization, and operational decisions
Support ongoing measurement of IVR effectiveness and customer journey outcomes
Present findings clearly to both technical and non-technical audiences

Qualification

SQLExcelTableauData analysisIVR experienceAnalytical skillsUX principlesCommunication skillsProblem-solving skills

Required

Experience analyzing data from IVR or contact center environments
Familiarity with IVR platforms and call flow concepts
Understanding of UX or customer experience design principles
2+ years of experience in data analysis
Strong proficiency in SQL
Strong experience with Excel for data analysis and reporting
Experience designing and developing reports in Tableau
Solid analytical and problem-solving skills
Strong communication skills

Preferred

Exposure to data science techniques applied to customer behavior analysis

Benefits

Health insurance
Language courses
Relocation program

Company

Miratech

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Miratech is an IT services and outsourcing company that provides managed IT services to large and midsize multinational organizations.
dateFounded in 1989
location
Kyiv, Kyyiv, UKR
people-size1001-5000 employees
web-link
http://www.miratechgroup.com/

H1B Sponsorship

Miratech has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)

Funding

Current Stage
Late Stage
Total Funding
unknown
Key Investors
Horizon Capital
2022-04-27Private Equity

Leadership Team

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Matthew Ainsworth
Chief Revenue Officer
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Nikolay Royenko
President
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Recent News

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2025-03-10
Company data provided by crunchbase