Omya · 9 hours ago
Customer Service Account Representative
Cincinnati, OH
Full-time
Hybrid
Mid Level
3+ years expOmya is a company focused on providing customer support and sales functions. They are seeking a Customer Service Account Representative responsible for ensuring timely product delivery and maintaining customer relationships.
ChemicalIndustrialManufacturingMining
No H1B
Responsibilities
Enter and maintain pricing and customer details in appropriate systems
Verify customer pricing and terms of sale and maintain customer quotations, summary billing setup and rebates in ERP system
Communicate with Sales group to ensure customer pricing and requirements are understood and correctly input into Price Offer Management system as well as ensure that all are informed of key issues/accounts
Input accurate customer order information into SAP in accordance with procedures set forth by the department Manager
Communicate with plant shipping department to provide order information and set delivery dates on a timely basis to facilitate production planning and scheduling
Follow up with transportation suppliers and warehouse suppliers to ensure that orders are shipped as scheduled, and advise customer of shipping details
Process returns, credits and debits in SAP in accordance with existing procedures
Coordinate imported products via the chain order process in SAP
Coordinate orders with third party suppliers through the third-party order process in SAP
Monitor the resolution of customer problems and/or complaints resulting from incorrect pricing, non-conforming products and other related issues
Performs other duties as assigned
Qualification
Required
High School or GED
3 to 5 years of prior experience in the areas of customer service, accounts payable, or order entry
Solid communication skills both written and verbal
Excellent organizational and interpersonal skills
Computer skills and proficiency with automated sales systems
Ability to input data quickly and accurately and function in a fast pace environment
Ability to perform multiple tasks under pressure and analyze problems with minimum supervision
Ability to maintain confidential information at all times
Working knowledge of Microsoft Word and Excel
Working knowledge of SAP
Ability to develop rapport with customers and carrier vendors
Must possess current US employment authorization; sponsorship not available for this position
Preferred
Experience in export transportation or international business in the industrial chemical market
Import/Export experience is highly desired
Company
Omya
Omya is a leading global producer of calcium carbonate and a worldwide distributor of specialty chemicals.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Rainer Siedler
CEO Americas
Ethan Zorzi
Human Resources Business Partner
Recent News
Cosmetics & Toiletries Magazine
2025-11-08
2025-09-08
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